Customer Service Specialist

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

Working at GEA Group has significant benefits:

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays , including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

The typical base pay range for this position at the start of employment is expected to be between per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.

GEA Group, located in Oakdale, MN, is searching for a Head of Service to join our team! The Head of Service will provide leadership and management to the Service Business that includes spare parts, field service, atomizer workshop, training and service projects.

• Accountable for delivering targets – including but not limited to – Order Intake, Sales, Gross Margin, EBITDA, for Service

• Identifies organizational gaps and market opportunities and implements initiatives to mitigate and achieve

• Prepares and delivers budgets and mid-term plans for Service Business including sales, business development and people.

• Sets targets and accountabilities for management personnel and evaluates performance regularly

• Co-ordinates NPE Service Business with VP Country manager NPE NAM

• Assures a work environment that recruits, retains and support quality staff

• Assures a customer service focus attitude driving timely and efficient support to customer requests

• Deals with escalation issues internally and externally and creating timelines for resolution

• Communicates openly and often externally and internally following the NPE NAM communication plan

• Supports other strategic and corporate initiatives as required

• Ensures approval processes follow GEA guidelines – CRM, E-approval, PADB (and others where applicable)

• Ensures compliance processes follow GEA guidelines – project management, procurement, QSHE and business compliance

• Engages and champions the values, aspirations and objectives of GEA and NPE NAM

Your Profile / Qualifications

• Strong communicator at all levels

• Listens carefully, contributes own opinions in a constructive matter

• Prioritizes customer needs, establishes effective relationships with customers as well as internal stakeholders

• Strong leadership skills

• Strategic thinking

• Other duties as assigned

Education and Experience:

• A bachelor’s degree in engineering, Food Science, Business or related field is preferred

• 5-10 years of experience managing Service business functions

• Demonstrated and proven results in prior positions, specifically managing a P&L and growing a service sales and service project business

• Fluent in English (verbal and written)

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Integrity, credibility, and a strong commitment to the company’s mission. Takes an active interest in learning and contributing to the team

• Demonstrated leadership and vision in managing staff, groups and major projects or initiatives.

• Profound commercial understanding

• Open-minded to new models, ideas and innovation (change champion)

• Strong organizational skills

• Strong problem-solving skills

• Comfortable working with multiple companies, locations and cultures

• Experience in budgetary development and oversight experience

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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