Customer Service Representative II

Job Description

Job Description

PrideStaff is seeking an experienced Customer Service Rep in Carlsbad, CA

Position: Customer Service Rep II
Pay Rate: $22/hr-$24/hr DOE
Hours: Monday through Friday from 7:30am to 4pm
Location: Carlsbad, Ca

Essential Duties & Responsibilities
Provide a delightful customer service experience through outstanding phone and electronic communication interactions with customers.
Receive, record, and accurately enter orders received via email or from Shopify into an ERP system (Plex).
Utilize product training knowledge to offer appropriate solutions, troubleshoot, and answer customer questions.
Increase revenue through suggestive solutions and soft-selling of products and accessories relevant to the caller’s needs.
Document warranty registration, leads, and new accounts in CRM- Customer Relations Module, cross reference previously received leads, and convert them into sales.
Handle customer service issues and comments through appropriate management channels and levels to bring quick resolution.
Collaborate with Sales team members to resolve customer concerns promptly.
Learn shipping process procedures related to daily shipments and assist in pulling parts for orders.
Process orders and interplant transfers for field service representatives when needed.
Monitor and report competitor information obtained through daily customer interactions.
Educate consumers on the use of products when needed.
Perform general office work and maintain up-to-date inventory levels for satellite locations.
Performs all job functions safely following all established safety guidelines, policies and procedures.

Benefits of working with PrideStaff:
Medical, Rx, and Wellness Benefits
Dental and Vision Plan Options
Short-term Disability
401(k) Retirement Plan
Holiday Pay Interested in this

PrideStaff Company Overview PrideStaff is dedicated to helping you succeed! Our team of consultants provides valuable employment market insights and resources to support you on your career journey. We have assisted tens of thousands of individuals in finding exceptional career growth opportunities over the years.
At PrideStaff, we prioritize building relationships and advocating for you with our network of employers nationwide. Our recruiters are committed to guiding you with career tools and resources. Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality.

Our Mission: Consistently provide client experiences focused on what they value most.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nPrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.