Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my first State Farm agency in 2015 and expanded to a second location in 2024, and together our two offices are supported by a team of 12 talented professionals. Before becoming an agent, I worked as a real estate broker and spent time with State Farm Corporate, which gave me a strong foundation for running a successful, people-focused business.

I’m a proud Jackson State University graduate and deeply rooted in my community — actively partnering with local churches, supporting neighborhood initiatives, and sharing my passion for retirement planning and wealth-building education.

Inside the office, I offer a supportive environment with great perks like free snacks, donut days, pizza Fridays, a 401k, health benefits, and a strong focus on work-life balance. I value nice people, positivity, and strong character, and I’m looking for team members who are go-getters: disciplined, coachable, motivated, and ready to grow.

There’s tremendous opportunity for advancement here, especially for those who aspire to lead. Diversity is a core strength in our office, and we’re always excited to welcome individuals who bring fresh perspective and drive.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jason Quin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.