Senior Product Delivery Associate

Job Description

Transform complex ideas into market-ready improvements that help customers and operations succeed. Join a fast-moving team modernizing end-to-end lending workflows through disciplined, high-quality delivery. You will work side-by-side with engineers to reduce delivery friction, increase visibility, and raise the bar for execution. This role offers hands-on ownership, measurable impact, and meaningful growth.

As a Senior Product Delivery Associate in Business Banking Lending, you will drive predictable, high-quality delivery from backlog through release and post-production validation. You will  partner closely with product and engineering to plan, coordinate, and execute releases while removing impediments and improving delivery processes. You will use data and responsible AI-enabled practices to improve speed, quality, and outcomes.

Job responsibilities

• Lead end-to-end delivery across planning, build, testing, release readiness, and post-production validation.
• Facilitate the team’s Agile delivery rhythm (Sprint planning, daily stand-ups, refinement, reviews/demos, and retrospectives) to improve predictability and outcomes.
• Manage backlog execution by supporting prioritization, coordinating dependencies, maintaining story readiness, and controlling scope.
• Write and refine clear, testable user stories and acceptance criteria using a structured format (e.g., Given/When/Then).
• Apply responsible AI tools to accelerate delivery work (e.g., drafting stories, summarizing requirements, generating test scenarios, and improving release communications) while ensuring accuracy and alignment to intent.
• Plan and coordinate user acceptance testing, including scenario definition, entry/exit criteria, defect triage, stakeholder coordination, and readiness reporting.
• Coordinate release planning, including scope alignment, cutover checklists, go/no-go coordination, and stakeholder communications.
• Execute post-production validation to confirm feature behavior, data integrity, operational stability, and customer experience.
• Define success metrics with product and engineering partners and track outcomes after releases (e.g., adoption, defect leakage, cycle time, and operational volume).
• Monitor production signals and user feedback, translating insights into backlog improvements and follow-up releases.
• Drive continuous improvement by identifying delivery bottlenecks and implementing practical process improvements that reduce risk and increase quality.

Required qualifications, capabilities and skills

• 3 years of experience in product delivery or Agile delivery roles, partnering closely with software engineering teams.
• Demonstrated experience facilitating Agile delivery routines (e.g., Scrum ceremonies) and improving delivery predictability.
• Proven ability to manage and refine a delivery backlog, including prioritization support, dependency tracking, and scope management.
• Demonstrated ability to write engineering-ready user stories and objective acceptance criteria.
• Proven experience coordinating user acceptance testing and supporting end-to-end release execution.
• Strong stakeholder management skills, including aligning product, engineering, and risk/compliance partners on trade-offs and decisions.
• Data-driven delivery approach, using metrics and operational signals to drive priorities and improvements.

Preferred qualifications, capabilities and skills

• Experience using AI tools to accelerate delivery workflows (e.g., story drafting, acceptance criteria generation, test scenario creation, release notes, and outcome tracking).
• Experience working in regulated environments with strong attention to auditability, data privacy, and operational risk.
• Familiarity with API-based systems and production operations (e.g., monitoring, incident patterns, and release risk management).
• Experience leading change initiatives that streamline processes and improve delivery outcomes across stakeholders.
  

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.