Supervisor, Contact Center

Service Center

CSCS TX

Job Summary Leads a contact center team in all aspects of daily work including hiring, coaching, and tracking metrics. Essential Job Duties Provide leadership, coaching, and mentoring to the Contact Center Team Supervise call center group of 20+ representatives in all aspects of daily work and development for future opportunities Determines requirements by working with clients. Resolves problems by clarifying issues and researching alternative solutions. Maintains call center database by entering information. Generates timely analysis on rep call volume, appointments scheduled, assignment conversion. Performs work with a high degree of latitude. Handles the most complex issues. Other duties as assigned including answering phone calls, gathering information, and transfer calls to the appropriate personnel. Skill/Requirements High School diploma or GED Fleet experience (preferably) Minimum 6+ years of customer service experience Caliber Collision experience preferred Excellent written and verbal communication skills Customer/client orientation Problem-solving skills Leadership skills Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. #J-18808-Ljbffr CarBodyLab, Inc.