Patient Registration Representative (Port Jervis)
$21 - $23 per hourMadison Approach
Job Description
Job Description
Job Location(s): Suffern, NY or Warwick, NY, Port Jervis, NY (on-site).
Hours/Schedule: Full-time.
- Suffern: two shifts available, 8:00 AM–4:30 PM, 3:00PM-11:00PM
- Warwick: 6:00 AM–2:00 PM
- Port Jervis: 3:00PM-11:00PM
- Rotating weekend coverage and occasional overtime required
Salary/Pay Rate:$21-23/hr
Job Type: Long-Term Temporary assignment (52 weeks)
Overview
A well-established healthcare organization is looking for a friendly, steady professional to be the first face patients see. As a Patient Registration Representative, you set the tone for the entire visit. You will welcome patients, make check-in smooth, and help them feel cared for from the moment they walk in or call.
This is a great fit if you enjoy people, like a fast-paced day with plenty of variety, and take pride in being the person who keeps things running. You will work closely with nursing staff, providers and fellow team members, and you will see the direct impact of your work on the patient experience every day. Customer service or medical office experience is preferred, but we value a caring attitude and strong people skills just as much.
Responsibilities
Welcoming & Registering Patients
- Greet patients, verify appointment details and let nursing staff know they have arrived
- Register new patients and guide them through the necessary forms
- Verify and update demographic, financial and clinical information in the electronic medical record (EMR)
- Scan forms, IDs and insurance cards into patient files
Scheduling & Phones
- Schedule future appointments based on procedure type, timing and provider availability
- Answer and place calls, routing them appropriately and following triage procedures for patient care-related calls
- Initiate and verify referrals and insurance authorizations/pre-certifications
- Send follow-up correspondence to patients who missed appointments, per policy and provider request
Patient Flow & Experience
- Monitor patient flow from the lobby to the exam room and keep patients informed of any delays
- Anticipate and respond to the needs of patients and their families, staying calm and professional under pressure
- Provide interpretation for non-English-speaking patients, families and staff, if bilingual
- Share patient suggestions with management
Payments & Office Support
- Accept payments, issue receipts and reconcile the cash drawer daily
- Receive and direct deliveries of supplies and mail
- Handle general office tasks such as document preparation, scanning, mailing and filing
- Maintain patient confidentiality and a clean, safe, professional environment
- Collaborate with colleagues, leadership and outside partners; other duties as assigned
Requirements
- High school diploma or equivalent required; Associate’s degree preferred
- 1+ year of customer service and/or medical office experience preferred
- Warm, professional communication style and the ability to stay calm with patients under stress
- Strong attention to detail and comfort learning EMR and scheduling software
- Comfort handling payments and reconciling a cash drawer
- Ability to work a rotating weekend schedule and overtime when needed
- Bilingual skills a plus
Vacancy posted 3 days ago
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