Associate Director

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. DUTIES: Lead and manage software quality assurance and develop and implement QA strategies, processes, and methodologies (15%). Lead and mentor QA engineers in test planning, execution, and reporting (10%). Define and track KPIs to measure and improve software quality; collaborate with development and product teams to ensure timely release of high-quality products (10%). Manage and oversee the customer support team, develop and implement customer service strategies to enhance customer satisfaction and retention (10%). Analyze customer feedback and identify areas for improvement in products and services (5%). Oversee the management and maintenance of lab facilities; manage the procurement, installation, and maintenance of hardware and software infrastructure (10%). Implement and maintain security protocols to protect company data and systems; support on-prem and cloud implementation for support of cutting-edge Telecom and AI/ML projects (10%). Negotiate contracts and manage vendor relationships; develop and manage budgets for QA, customer support, lab, and infrastructure operations (10%). Responsible for team management, including delegating tasks, setting expectations, monitoring team performance and providing feedback; track team progress on projects, coach and develop team members; address performance issues, provide feedback to create performance improvement plans (10%). Resolve conflicts within the team, advocate for the team’s needs; participate in meetings with upper management or other departments; and act as a liaison between the team and the rest of the organization, customers and stakeholders (10%). REQUIREMENTS: Bachelor’s or foreign equivalent degree in Computer Science, Applied Computer Science, Computer Engineering, or a related field, and 6 years of progressive, post-baccalaureate experience in the job offered or as software/systems engineer, QA/testing manager, technical lead, or in a related/similar position. Experience therein to include 4 years in quality assurance including automation scripting, browser-based testing & automation, mobile automation, DevOps & CI/CD pipelines, using Python, Java, JavaScript, C#, Selenium, Cypress, Appium, Expresso, XCTest, Perfecto, Experitest, Robot, Test NG, Junit, Gitlab, Jira, Confluence and Jenkins; ISO 17025 process for accreditation of electrical labs, architecting tools and solutions based on 3GPP/3GPP2 standards using SIM toolkits, UICC technology framework, Java, J2EE, & .NET technologies; and lab & infrastructure management using HP, Dell & Supermicro server architecture, Linux & Windows server operating systems, virtualization platform, SAN/NAS & NFS storage, orchestration platform, Web & App servers deployment, configuring and managing multi-vendor routers, switches, firewalls & VPN appliances, database administration & configuration using SQL Server, Oracle, MongoDB & MySQL. Experience therein to also include 2 years with vendor and budget management. Requires domestic travel approximately 20% annually. Hybrid role, ability to work from home. RATE OF PAY: $185,813 to $242,000 per year. Must Reference: Job code SHANTA-W. Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Our credo is at the core of the V team culture View our benefits