Customer Service Representative | Direct Hire

Job Description

Job Description

Job Title: Customer Service Representative 

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (One-hour lunch) 
Location: In-Office (On-Site) Grand Rapids, MI
DIRECT HIRE ROLE

About the Role 

We are seeking an enthusiastic and reliable Customer Service Representative to join our clients team! You will play a critical role as the first point of contact for valued customers, providing exceptional support and ensuring the accuracy and efficiency of order processing. This is an on-site opportunity, working from the customer's office, where you’ll handle inbound customer inquiries, process orders, provide updates, and use your sales acumen to maximize customer satisfaction. 

Key Responsibilities 

• Answer inbound customer calls: Respond to questions about products, orders, and schedules, providing stellar customer service at all times. 

• Order entry: Accurately input orders into our system, specifically for our “display product line” (what you order is what you get), as well as other product lines requiring additional product knowledge. 

• Order status updates: Provide timely and accurate updates to customers regarding their order schedules and deliveries. 

• Product knowledge: Learn about our diverse product lines through on-the-job training; some lines are straightforward, while others require in-depth learning. 

• Sales acumen: Utilize sales skills to assist and advise customers, upsell where appropriate, and ensure customers are matched with the best product solutions to fit their needs. 

• Efficient communication: Interact professionally and clearly with both internal teams and customers by phone and email, ensuring a seamless experience. 

• Problem-solving: Quickly identify and resolve customer issues, escalating more complex situations to supervisors as needed. 

What We’re Looking For 

• Previous customer service or sales support experience (office-based preferred) 

• Strong communication and interpersonal skills 

• Comfortable working on the phone and using basic office software 

• Ability to learn new products and systems quickly (on-the-job training provided) 

• Detail-oriented with strong organizational skills 

• Positive, team-oriented attitude 

Compensation & Benefits 

• 401(k) Match

• Health Benefits: Full health coverage, plus optional vision, dental, life insurance, and AD&D 

• Paid Time Off: Full PTO offering to start, plus standard paid holidays (Christmas Day, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and the day after Thanksgiving) 

• Work/Life Balance: Regular office hours, no weekends or travel required 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.