Office Assistant II

Salary : $47,188.00 - $56,358.00 Annually
Location : City Hall 300 Monroe Ave NW Grand Rapids, MI
Job Type: Permanent
Job Number: 179-0626
Department: Public Services
Opening Date: 06/15/2026
Closing Date: 6/25/2026 11:59 PM Eastern


Nature of Work
The City of Grand Rapids will create an eligible list of qualified candidates to be used in the filling of vacancies in Office Assistant II position, throughout the city. The elgible list will remain effective for a minimum of six (6) months.


The purpose of this job is to perform highly varied general office and clerical work. Work involves performing a variety of duties in which set sequences of guidelines or procedures are applied to the processing of data, forms and records and the typing of such material. Acts as 2nd line of support to more involved concerns from 311.


Essential Duties & Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Acts as a receptionist; ascertains nature of contacts
• Provides information related to the department's or division's policies and practices or regulatory guidelines
• Refers telephone or direct complaints and inquiries to other staff, as necessary
• Receives, sorts and distributes incoming mail
• Processes reports, forms, payments, billings or other similar materials
• Performs data entry and uses word processor
• Reviews documents for accuracy and completeness, notes discrepancies and consults with supervisors or other employees, as appropriate, for resolution
• Operates various office equipment, including computers and other electronic equipment
• Maintains electronic and manual filing systems according to prescribed departmental procedures
• Posts data to individual records, including payroll records
• Delivers files to other offices' and departments as requested
• Coordinates with City 311 department in completing service messages
• Performs related work as required

Minimum Training and Experience
Required Education and Experience

• High school diploma (or GED equivalent)

--AND--

• At least one (1) years of related work experience in general clerical or office work

--OR--

• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

Other Necessary Qualifications
Other Information
We Offer:

• Medical, Dental, and Vision starting on Day 1
• 6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
• Employee & Employer contributions to Retiree Health Savings Account
• Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
• Twelve Paid Holidays
• Paid Vacation and Sick Time
• Paid parking (if applicable)
• Employee Home Ownership Incentive
• Tuition Reimbursement and professional development opportunities
• Paid Parental Leave
• Employee Assistance Program with free mental health counseling
• Comprehensive Wellness program with a health and wellness incentive
• Employee Discounts and Perks

Should an applicant need any disability related accommodation or other consideration in the application or selection process, please notify the human resources department upon submittal of application
The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
01


Do you have at least one (1) year related work experience in general clerical or office work?

• Yes
• No

02


If you answered YES to having at least one (1) year of clerical work, please describe your clerical work or related experience. Please do not enter SEE RESUME. Thank you.
03


Do you possess, at minimum, a High School Diploma or GED

• Yes
• No

04


Briefly describe your customer service experience or related experience. Please do not enter SEE RESUME. Thank you.
Required Question