Office Admin

Office Administrator (Marketing & Customer Experience Focus)
Grand Rapids, MI

Job Summary
We are looking for a highly organized, creative, and customer-focused Office Administrator to support daily operations while driving marketing, website, and customer engagement efforts. This role is ideal for someone who enjoys wearing multiple hats in a fast-paced manufacturing environment-balancing administrative responsibilities with creative marketing and sales support.

This position leans heavily toward customer experience, marketing, and e-commerce , with light accounting involvement.

Key Responsibilities

Customer Experience & Sales Support

• Serve as the first point of contact for customer inquiries via phone, email, and online channels
• Support inside sales by responding to product questions, quotes, and order inquiries
• Deliver a high level of customer service and maintain strong client relationships
• Assist in managing and updating online product listings and customer communications

Marketing, Website & E-Commerce

• Manage and update company website (Squarespace), including product pages and online store
• Create and distribute customer newsletters and marketing campaigns
• Maintain and grow presence on platforms such as Google Business, Facebook, and Instagram
• Take and edit product photos using tools like Adobe Photoshop or similar
• Utilize AI tools to generate product visuals and marketing content
• Continuously improve the look, feel, and performance of the website and online store

Administrative Support

• Handle general office tasks including filing, scanning, and document management
• Maintain organized electronic records and documentation
• Assist with basic HR-related administrative duties
• Support internal team operations and ensure smooth day-to-day workflow

Qualifications

• Experience with Squarespace or similar website/e-commerce platforms preferred
• Strong background or interest in marketing, social media, or content creation
• Proficiency in Microsoft Office (Excel, Word) and Adobe tools
• Experience with QuickBooks (Desktop) is helpful but not the primary focus
• Excellent communication skills (written, verbal, and phone)
• Highly organized, dependable, and able to work independently
• Creative mindset with attention to detail

What We're Looking For

We're looking for someone whose strengths are in customer engagement, marketing, and creativity , rather than heavy accounting. The ideal candidate enjoys improving how a company presents itself online, connecting with customers, and helping drive business growth through strong communication and innovative ideas.

If you enjoy working in a collaborative, small-office environment where your ideas and creativity can make a direct impact, we'd love to hear from you.