Technical Account Manager

Technical Account ManagerTempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe's experience in global payments and Paradigm's expertise in crypto tech.Tempo's payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.We're a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!Tempo is building the future of enterprise payments on-chain, and we need someone to own the success of our partners after they sign. As our Technical Account Manager, you'll manage a book of enterprise customers as their primary point of contact—from onboarding and integration through launch and ongoing growth.This is a founding role. You'll build trusted relationships with your partners while defining the playbooks, processes, and feedback loops that turn early design partners into long-term anchors of our ecosystem.What You'll DoAccount ManagementOwn a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagementBuild deep knowledge of each partner's use case, architecture, and business goals, translating them into clear account plans and success milestonesLead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships teamOnboarding & Technical SuccessOwn the handoff from GTM and guide partners through onboarding, integration, and production launchWork with partner engineering teams to define integration scope, resolve blockers, and establish production readinessServe as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolutionProvide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilitiesEcosystem & ScaleDevelop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segmentsEstablish account health metrics and success frameworks to proactively identify adoption gaps and partner risksAct as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvementsAbout YouProven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure companyExperience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deploymentStrong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teamsComfortable working across business and technical stakeholders, connecting implementation details to business outcomesHigh EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitmentsExperience with payments, blockchain infrastructure, or validator operations is a strong plusAttributesScrappy and hands-on—you'll dig into a complex integration without being askedProactive and anticipatory; you identify risks before they become partner problemsOrganized and dependable, balancing priorities across a growing portfolioClear communicator who translates technical complexity into business valueEnergized by ambiguity and the pace of an early-stage companyDeeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins