Instructional Support Assistant

Instructional Support Assistant

The Instructional Support Assistant will execute administrative and logistical management to Academic Directors, faculty, and students at the School of Professional Studies. Under the supervision of the Instructional Support Supervisor, the Instructional Support Assistant will execute requests for scheduling, classroom resources, on-site support and other administrative services. The Instructional Support Assistant will also perform other relevant duties and participate in related projects as needed.

Responsibilities

• Under the supervision of the Instructional Support Supervisor, the Instructional Support Assistant will work with specified SPS departments to handle ad hoc logistical requests; provide instructional support for block week classes, MS defenses, capstones, weekend course work, lectures, academically focused receptions, and residencies
• Arranges classroom space for courses and re-scheduling with professors, as well as notifying students, when needed; provide logistical support for exams, print and deliver exam papers to exam locations; collaborate with curriculum and instruction team to arrange for class reserves packets (course reserves, library reserves)
• Address faculty requests that are received through Zendesk; responsible for the analysis and reporting of Zendesk data; interface across departments and schools in Columbia University for space requests
• Execute Zendesk tickets. Purchase materials/licenses for Academic Directors/Faculty. Send communications to students through Canvas for course related issues; provide administrative support to course-related activities that require special tech or space needs, execute term-based modification of course information and content
• In collaboration with Academic Director, faculty, Alumni and Events Management, provide admin support for scheduling Academic events, (weekly, monthly etc.) speaker series, and student workshops; work with Academic Director/Director of Administration to organize speakers/faculty for events; reserve space, coordinate tech set up and any materials for a variety of events including (employer information sessions); order food for academic events; work with Academic Director's or event stakeholder to provide on-site support for Academic events
• Perform other duties and special projects as assigned or requested

Minimum Qualifications

• High School Diploma or equivalent; Some college preferred
• 3 years related experience
• A resume and cover letter with salary requirements must be submitted for this position

Preferred Qualifications

• Experience working with faculty and staff in higher education
• Experience with room scheduling software, student information systems, and learning management systems
• Knowledge of hybrid, online learning modalities
• Experience with database management, helpdesk and/or project management software
• Knowledge of Zendesk or other CRM tools
• Ability to read, comprehend, analyze and interpret concepts, documents, and data

Other Requirements

• Excellent interpersonal, oral and written communication skills required
• Demonstrated ability to work collaboratively as part of a team
• Demonstrated ability to provide excellent service to all stakeholders
• Some evening and weekend work required
• Proficient in MS Office (Word, Excel, Powerpoint, etc.) and the Google Suite (Google Doc, Google Sheets, Google Slides, etc.)
• Candidates must understand the basic operation of web browsers, including how to navigate to websites, perform searches, and download files

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.