IPR Front Office Associate

In-Park Revenue Division Front Office Representative This entry-level role supports the daily operations of the In-Park Revenue Division (Food Service and Retail Departments) Front Office. The position requires maintaining a friendly, helpful, and efficient approach in all interactions with associates. You will act as a key resource for the department, enabling the team to focus on in-park operations while ensuring back-of-house responsibilities are consistently managed to drive business success. Essential Duties and Responsibilities: Serve as a liaison between associates and management team. Actively assist associates, answer questions and resolve concerns. Provide administrative support for the In Park Revenue Division. Be familiar with and enforce all associate policies and grooming guidelines. Prepare and issue formal documentation for policy-related warnings, including attendance infractions. Understand all Federal, State and Company Labor Laws ensuring that we are in full compliance. Schedule associates for training and monitoring attendance of said classes. Ensure schedules are prepared and published in a timely manner, adhering to the company's three-week scheduling guideline. Preserve the confidentiality of all park personnel's information. Respond to any emergencies and handle issues that arise. Maintain an organized and tidy work environment. Ensuring all forms, both electronic and physical, are filled out appropriately and correctly. Perform additional tasks and projects as assigned by the Department Manager or Full-Time Supervisory Staff. Qualities of a Successful Office Representative: Must possess above average communication skills. Must possess advanced computer skills including Microsoft Word, Excel, Access, OneNote, Outlook. Must be comfortable enforcing policy and having counseling sessions with employees. Must be able to work efficiently under pressure in a fast-paced environment in order to meet deadlines and make effective decisions. Must be able to multitask. Must be a self-starter with the ability to take initiative. Must be highly organized. Must be outgoing, upbeat and friendly. Must have strong leadership and developmental skills. Knowledge of the park or previous theme park experience is a plus. Additional Job Requirements: At least 18 years of age. Available to work flexible hours including nights, weekends, holidays, and extended hours. Must be able to work Saturdays and Sundays. Must be able to pass a background check and Loss Prevention interview. Must be able to stand/walk for up to 6 hours at a times and as many as 14 hours a day. Must be able to lift at least 25 lbs consistently and over various surfaces in all types of weather conditions.