Experience Research Senior Associate

Job Description Experience Research Senior Associate in CCB’s Finance organization. Shape user experiences across products and services through advanced research methods, data analysis, and collaboration with cross‑functional teams. Responsibilities Conduct and execute research studies using surveys, interviews, ethnography, and quantitative and qualitative techniques. Analyze data, identify patterns and trends, and provide actionable recommendations for user experience design decisions. Collaborate with cross‑functional teams to integrate user insights into product development processes. Contribute to creating and refining experience research strategies that align with business goals and success metrics. Stay current with industry trends and incorporate knowledge into team insights. Required Qualifications 3+ years of experience in user experience research, employing advanced research methods. Proficiency in quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis. Advanced knowledge of user experience design principles with a focus on ethnographic principles. Understanding of current research methodologies and the ability to apply them to inform experience designs. Preferred Qualifications AI/ML experience preferred. Compensation and Benefits Competitive total rewards package including base salary, commission‑based pay, discretionary incentives, and benefits such as health care coverage, wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching. Total compensation details provided during the hiring process. Equal Opportunity Employer / Disability / Veterans We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate based on protected attributes and provide reasonable accommodations for religious, mental health, or physical disability needs. About the Team The Consumer & Community Banking division serves Chase customers with personal banking, credit cards, mortgages, and other services, and leads the U.S. in credit card sales and deposit growth. #J-18808-Ljbffr hackajob