IT Support Specialist I

Job Opportunity At ConexonConexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we're looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.Our in-house IT department supports both office and remote users. You will get the opportunity to work on a lot of interesting projects with Microsoft Cloud based services and other solutions. As a candidate for this position, you will need good phone and written skills. Be able to manage and solve helpdesk ticket as well as ad hoc user emails. If you do well with training and supporting users, you will fit into our growing team supporting a fast-growing company.Location: In officeJob Type: Full-timeSchedule: FixedOvertime: NoFLSA Status: Non-ExemptTravel: NoRequirementsSelf-directed, service driven self-starter and ability to work on multiple priorities and/or projects simultaneously. with proven record of support qualificationsHands-on technical troubleshooting capabilitiesKnowledge of computing infrastructures, in particular end user MS Windows environmentsUnderstands IT process with a familiarity with enterprise software configuration, management, and monitoring toolsExceptional critical thinking and problem-solving abilityStrong verbal and written communication skills and the ability to explain technical concepts and adjust messaging based on the audience, including non-technical groupsStrong customer relationship skillsAbility to remain in contact with the client thru the completion of the incidentProblem-solving abilities to meet reasonable deadlinesAbility to work remotely at timesAble to lift up to 50 lbsCan sit for several hours in front of a computer monitorEducation and Experience RequirementsAssociate degree in computer science or equivalentMinimum of 1 to 3 years in IT support of Office 365 on Windows and MAC platformsUS-based only and a fluent English written and speaking grammar levelPlease note any technical certifications you may haveExperience setting up users with the Microsoft Office, OneDriveExperience with Entra ID user and groups a plusExperience managing computers with Microsoft Intune a plusExperience in Zendesk a plusMicrosoft certifications like MCSA: Office 365 a plusPhysical RequirementsNormal professional, office environmentMust be able to pass a background check and drug screenMust have reliable cell phoneMust have reliable home internet connectionMust have reliable transportation for local travel around Kansas CityStandard Company Benefits IncludeThree (3) weeks of paid time offComprehensive benefits package, including health, dental, and vision coverageLife insuranceShort-term and long-term disability insuranceRetirement benefitsConexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process. By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.