IT Technician
The Judge Group
The Judge Group is currently seeking an IT Technician to support a large financial institution in Tysons. For immediate consideration email your resume to View email address on click.appcast.io.- Robbie Kissinger
This position is 5 days/week onsite.Essential Functions
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
- Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
- Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
- Be familiar with and follow team policies, processes and procedures.
- Provide technical support and assist IT customers in the use of hardware and software.
- Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
- Image and configure workstations in accordance with company standard operating procedures.
- Provide technical support to board members and corporate officials for company provided hardware devices and software as needed.
- Provide infrequent hands on support to other departments during implementations and problem resolution.
- Equivalent combination of education and experience is considered.
- Associate's Degree in Information Technology or a related field is preferred.
- Minimum of two (2) years' of experience in IT Customer Service is required.
- Minimum of three (3) years' of experience in IT Customer Service is preferred.
- Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products.
- Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
- Basic knowledge of TCP/IP and LAN switches.
Vacancy posted 9 hours ago
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