Quality & Continuous Improvement Manager

Overview At ABB, we help industries run leaner and cleaner. You’ll be empowered to lead, supported to grow, and be part of a collective impact. This position reports to Global Division Quality & CI Manager. In this role, you will deploy and lead the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams, with the aim to achieve and exceed customer expectations while ensuring sustainable operations. You will drive the local quality system through prevention, continuous improvement, robust root-cause analysis, quick response, and sustainable solutions, coordinating efforts of necessary local functions to reach targets and drive world-class performance while ensuring certification requirements are met throughout the organization. The work model for the role is hybrid, based in Westerville, OH, Cleveland, OH, or New Berlin, WI. This role contributes to the AUPI division in the US with main stakeholders being customers in the Pulp & Paper industries. Responsibilities Lead and implement quality strategy aligned with the quality management system, policy, and local objectives, ensuring leadership commitment, effective communication, and continuous improvement. Drive customer-focused quality management by establishing closed-loop feedback from product development to customer experience, resolving cases with root cause analysis, and promoting a zero-defect vision. Execute compliance and improvement programs through audits, data analytics, risk identification, and preventive actions, while removing roadblocks and fostering innovation across local units. Act as process owner and partner with local functions to embed voice-of-the-customer, oversee systems and tools, and ensure efficiency, cost management, and sustainable organizational performance. Qualifications Bachelor’s Degree in a technical discipline like engineering or quality management. 5+ years of working experience within quality or operations. Proven experience in process management and quality assurance roles in a global Engineering environment (working with manufacturing companies is preferred). Knowledge of quality management standards e.g. ISO 9001. Auditor / Lead Auditor certification is a plus. Excellent communications skills, results-oriented, speed in execution, openness and listening to others. Strong analytical skills and attention to details. What’s In It For You We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward. Equal Employment Opportunity ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, or other characteristics protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit the EEO information site. Additional Information Resumes and applications will not be accepted through this site for the purposes of accommodations. Protected Veterans and Individuals with Disabilities may request reasonable accommodations by contacting ABB HR. Details about benefits and other company information can be found at the official ABB site. #J-18808-Ljbffr