Strategic Account Executive

Incident.io Enterprise Sales Role

Incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we've helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We're a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We've raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.

The Team

Our Enterprise Sales team is made up of seasoned SaaS sales professionals who thrive on closing complex deals and building lasting relationships. They aren't just salespeople - they're strategic partners, product evangelists, and problem solvers all rolled into one.

We're looking for experienced sales professionals who can navigate the intricacies of enterprise sales cycles, articulate our value proposition to C-level executives, and consistently exceed targets.

This role is for someone with proven experience strategically acquiring and growing major enterprise accounts. If you're inspired by the chance to influence how the world's leading brands transform their incident management practices with AI-driven solutions, you'll fit right in and help shape our continued growth within the Enterprise segment.

Intercom, Etsy, Miro, HashiCorp and StubHub are just a few of our loving customer base that is growing by the day.

What You'll Be Doing

1. Joining a VC-backed start-up to build a new category with a product that has strong market fit and the ability to modernize how large enterprises approach incident management.
2. Acquiring and growing our largest enterprise accounts by demonstrating exceptional planning, discipline, creativity, and determination.
3. Delivering impactful product demos, gathering customer feedback, and collaborating with product teams to drive innovation and solve unique enterprise-specific challenges.
4. Working as a team to continuously improve enterprise focused sales processes, drive positive change, and maintain adaptability in a fast-paced, growth-oriented environment.
5. Partnering with colleagues where sales isn't an afterthought but a central focus of the business strategy, and something we believe will ultimately drive the company's success.

What Experience You Need To Be Successful

• Extensive enterprise sales experience selling to technical stakeholders, demonstrated through successful acquisition and expansion of Fortune 500 customers.
• Proven track record of securing new business deals with $1-5M+ ACV, navigating ambiguous organizational structures with multiple decision makers and complex procurement processes.
• Exceptional strategic prospecting experience, with an extensive track record of orchestrating creative strategies to break into major accounts.
• Exceptional ability to craft compelling business cases with prospects and customers, building consensus across stakeholders and developing strong internal champions.
• Comfort working in a dynamic, fast-paced environment, managing ambiguity, and proactively driving initiatives forward to win as a team.

Supporting You

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
• Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
• First Friday of every month off. Yes, seriously.
• Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
• Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
• Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
• Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.