Global Deal Desk Manager - (Hybrid - Tampa, FL or Austin, TX)

Global Deal Desk Manager – (Americas)

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

The Global Deal Desk Manager – (Americas) is a senior, hands-on commercial operations leader responsible for driving the successful execution of Enterprise deals across the Americas. This role partners closely with Sales, Finance, Legal, Product, and Revenue Operations to structure complex transactions, accelerate deal cycles, and ensure commercial terms are compliant, scalable, and aligned to TeamViewer's strategy.

In addition to regional execution, the position contributes significantly to the design, rollout, and continuous improvement of TeamViewer's commercial policy, deal governance and best practices globally. You will translate policy into practical workflows, playbooks, and enablement that raise the bar on deal quality and consistency across the business.

As a senior member of the Global Deal Desk team, you will mentor and upskill team members, lead cross-functional enablement, and provide support on Enterprise opportunities in EMEA and APAC as required. The role suits a commercially minded leader who combines strong deal judgment with the ability to influence change at scale.

Responsibilities:

• Own and drive Deal Desk engagement for Enterprise opportunities across the Americas, acting as the primary point of contact for complex quoting, commercial structuring, and approvals.
• Partner with Sales leadership to develop deal strategies that balance growth, competitiveness, risk, and profitability (e.g., pricing, discounting, ramp/true-ups, renewals, multi-year terms).
• Lead deal governance for AMS Enterprise deals, ensuring correct approval routing, complete documentation, and compliance with commercial policy and revenue requirements.
• Provide hands-on support on escalated transactions, facilitating alignment across Finance, Legal, Product, and Sales to drive timely decisions and predictable outcomes.
• Lead and coordinate cross-functional enablement for Enterprise deal execution, including training on pricing/discounting policy, contracting guardrails, approval workflows and deal documentation standards.
• Act as a change champion for new processes, tooling, and policy updates; drive adoption through clear communications, office hours and measurable enablement plans.
• Partner with Sales Enablement, RevOps, and Systems teams to ensure content is accurate, current, and embedded in the seller workflow.

Required Experience:

• 5+ years in Deal Desk, Commercial Operations, Revenue Operations, Sales Operations, or a comparable commercial role within SaaS or technology.
• Strong track record supporting and closing complex Enterprise deals in the Americas, including escalations and multi-stakeholder approval cycles.
• Demonstrated experience shaping or operationalizing commercial policy (pricing/discounting, non-standard terms, approvals) and driving adoption through enablement.
• Experience partnering cross-functionally with Finance, Legal, Product and Sales leadership to evaluate risk, structure terms and drive aligned decisions.
• Prior experience mentoring, leading, or acting as a senior point of escalation within a Deal Desk or commercial team; people management experience is a plus.
• Comfort supporting global deal coverage across time zones, including contributing to Enterprise deals in EMEA and APAC when required.
• Co-own the rollout and ongoing maintenance of commercial policy, approval frameworks, and deal standards in partnership with Global Deal Desk leadership, Finance and Legal.
• Translate policy into practical tools (playbooks, templates, guardrails, FAQ, exception paths) that enable Sales to execute compliant deals quickly and consistently.
• Identify recurring deal patterns and commercial risks; propose policy updates and process improvements that reduce friction and increase predictability.
• Ensure consistent application of pricing and discounting guidance across regions, supporting global alignment while accounting for local market needs.
• Act as a senior member of the Global Deal Desk team, setting a high bar for deal quality, responsiveness and stakeholder management.
• Mentor Deal Desk specialists through coaching, deal reviews and best-practice sharing; support onboarding and continuous upskilling.
• Define and reinforce operational standards (intake requirements, SLA's, documentation quality, approval hygiene) to improve predictability and scalability.
• Support coverage across regions, including Enterprise deals in EMEA and APAC as required, ensuring consistent governance and customer experience.
• Ensure effective use of commercial tooling (e.g., CPQ/quoting and approval workflows), driving disciplined inputs, clean approvals and accurate documentation.
• Partner with RevOps and Systems to improve workflows, reduce manual effort, and enhance visibility across the Enterprise deal pipeline.
• Monitor performance drivers (cycle time, approval aging, exception rates, discount trends) and lead improvement initiatives to increase speed, quality, and consistency.

Required Skills:

• Strong commercial judgment and financial acumen (pricing, discount governance, deal profitability, risk trade-offs, SaaS contracting fundamentals).
• Deep knowledge of Enterprise deal mechanics (multi-year agreements, renewals/expansions, non-standard terms, approvals and negotiation support).
• Ability to interpret and operationalize commercial policy and translate it into clear guidance, documentation, and scalable workflows.
• Excellent stakeholder management and influencing skills, including the ability to align Sales, Finance and Legal under time pressure.
• Strong communication and facilitation skills; confident delivering training and leading cross-functional enablement.
• Analytical and process-oriented mindset, able to use data to identify trends, root causes, and improvement opportunities.
• Working knowledge of Salesforce CRM and approval workflows; comfortable partnering with systems teams to improve tooling and adoption.

What We Offer:

• Work location is hybrid to the office in Tampa, FL or Austin, Texas.
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.