Administrative Assistant

Founded in 2011, The Sole Revival helps corporations bring their brands to life through onsite footwear and apparel customization. Our interactive activations create memorable experiences that extend brand impact beyond traditional promotional products. Role Description Stay on top of incoming emails and ensure clients receive timely, professional responses Manage client communication and follow-ups from initial inquiry through order completion Enter and maintain accurate client, order, and project information in Monday.com, our CRM, and ordering systems Keep client-facing order information, timelines, shipping details, and project status up to date Prepare and send client invoices and follow up on outstanding payments when necessary Assist with order processing, documentation, tracking, and internal coordination Maintain organized records for clients, orders, invoices, and projects Support client retention by following up after completed orders and activations Identify opportunities for reorders, upcoming events, and additional services Communicate with our sales, operations, production, and client relations teams to keep projects moving Be proactive about identifying missing information, deadlines, or client needs before they become problems What We’re Looking For Minimum of 2 years of administrative and client relations experience Strong written and verbal communication skills Excellent organization and attention to detail Experience managing client emails, follow-ups, and multiple projects at once Experience with CRM platforms, Monday.com, invoicing, and order management preferred Ability to prioritize tasks and meet deadlines in a fast-paced environment Strong sense of accountability and follow-through Proactive mindset — someone who takes initiative rather than waiting to be told what needs to be done Professional, positive, and client-focused attitude #J-18808-Ljbffr The Sole Revival