Director of Outlets

CINDER GENERAL MANAGER

The Cinder General Manager is the leader, culture carrier, and lead ambassador of Cinder. This individual is responsible for creating exceptional guest experiences, developing high-performing teams, driving financial performance, and ensuring flawless and consistent daily execution throughout the restaurant.

The ideal candidate is an accomplished hospitality professional who leads from the floor, cultivates talent, and maintains uncompromising standards for service, food quality, cleanliness, and operational consistency and excellence. They possess a genuine passion for restaurants, people, and hospitality and understand that great guest experiences begin with great employee experiences.

Reports To: Director of Food and Beverage

Key Responsibilities

Leadership and Culture

• Build, inspire, and develop a hospitality focused team committed to excellence
• Lead by example and establish a culture of accountability, professionalism, teamwork, and respect
• Recruit, hire, onboard, train, coach, and retain top talent
• Conduct regular performance discussions and provide ongoing feedback and development opportunities
• Foster an environment where employees feel engaged, supported, and empowered to succeed

Guest Experience

• Champion a hospitality first culture that consistently exceeds guest expectations
• Curating a free-standing restaurant experience distinguishable from traditional hotel dining room experience
• Maintain a visible presence in the dining room and actively engage with guests
• Resolve guest concerns promptly, professionally, and thoughtfully
• Ensure every aspect of the guest experience reflects the standards and vision of Cinder
• Monitor guest feedback and develop action plans to continuously improve experiences

Operations Excellence

• Oversee all FOH and partner on BOH operations
• Ensure execution of service standards, recipes, food quality, cleanliness, staff appearance and safety procedures
• Maintain a highly organized, efficient, and detail oriented operation
• Develop systems and processes that drive consistency and operational efficiency
• Ensure compliance with all local, state, and federal regulations

Financial Performance

• Achieve budgeted sales, profit, check average metrics, labor, and cost targets
• Analyze financial reports and key performance indicators to make informed business decisions
• Manage labor scheduling to maximize productivity while maintaining service standards
• Control food, beverage, supply, and operating costs
• Identify opportunities to increase revenue and profitability

Team Development

• Create and execute training and development programs
• Build a strong leadership pipeline within the restaurant
• Identify high potential employees and provide opportunities for advancement
• Lead pre-shift meetings, coaching sessions, and ongoing education initiatives

Beverage and Culinary Collaboration

• Partner with culinary and beverage leaders to ensure menu execution and quality standards
• Provide insight regarding guest preferences, market trends, and competitive positioning
• Support innovation while preserving operational consistency and profitability
• Participate in seasonal menu enhancements

Qualifications

Required

• Minimum 5 years of senior restaurant management experience with at least 2 years as a General Manager or Assistant General Manager in a high-volume, upscale casual, polished casual, or fine dining environment
• Demonstrated success leading teams, developing talent, and achieving financial goals
• Strong understanding of restaurant financials, including labor management, P&L accountability, inventory controls, and cost management
• Exceptional communication, coaching, and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work nights, weekends, holidays, and extended hours as business demands require

Preferred

• New restaurant opening experience
• Wine, spirits, or beverage knowledge
• Experience with chef-driven or independent restaurant concepts
• Proven success building culture in a high-performance environment
• Hotel Food & Beverage knowledge with in-room dining, resort pool service and private dining

Required Skills and Abilities:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Strong knowledge of Food & Beverage operations and service, wines and preparation techniques. Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements. Ability to work entire shift standing and moving about in restaurants and kitchen area. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to lift/carry weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds.

Performance Standards

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.