Area Customer Service Coordinator/ Field Technician

Job Responsibilities: Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. Assists with onboarding new team members and cross training peers. Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. Routinely inspects Site Procedures Guide for accuracy and compliance. Knowledgeable of all contracted services within assigned customer accounts. Performs daily visual inspection of site services and customer compliancy to safety. Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external. May require “standing in” for absences or vacations of the onsite resources, that may also include site management. Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. Skills: Shipping,Receiving,Mailroom,Mail Handler,Mailing,UPS,FedEx,USPS,Courier,Print,Printer,Copying, Scanner Education/Experience: High school diploma or GED required #J-18808-Ljbffr SGS Consulting