Assistant General Manager

DESCRIPTION

The Assistant General Manager (AGM) supports the General Manager in overseeing all aspects of restaurant operations, ensuring an excellent guest experience, managing team performance, and achieving operational goals. The AGM acts as a key leader, driving team engagement, ensuring operational efficiency, and stepping into the GM role when needed.


Duties & Responsibilities

• Assist in managing daily operations, including FOH and BOH, to ensure smooth service flow.
• Ensure food and beverage quality meets company standards and guest expectations.
• Uphold health, safety, and sanitation standards, ensuring compliance with local and federal regulations.
• Work closely with the General Manager to implement and maintain company policies and procedures.
• Support the recruitment, training, and development of team members to foster a high-performance culture.
• Actively coach and mentor staff to ensure exceptional service and operational excellence.
• Conduct daily pre-shift meetings to align the team on goals, updates, and expectations.
• Step in as the acting manager during the General Manager's absence.
• Lead by example in delivering exceptional guest service, addressing concerns, and resolving issues promptly.
• Monitor guest feedback to identify areas for improvement and implement solutions.
• Foster a welcoming, guest-focused environment that encourages repeat visits.
• Assist the GM in managing budgets, controlling labor costs, and maintaining inventory levels.
• Support in analyzing sales trends and implementing strategies to drive revenue.
• Ensure accurate cash handling and adherence to financial policies.
• Collaborate with the bar team to ensure compliance with company beverage standards and inventory management.
• Maintain the quality and consistency of cocktails and other beverages.
• Represent Ugly Dumpling in the local community to build brand awareness and foster partnerships.
• Performs other duties as assigned.

REQUIREMENTS

• 3+ years of experience in a management role in a high-volume restaurant environment.
• Strong leadership and team-building abilities with a proven track record of driving results.
• Excellent communication, problem-solving, and organizational skills.
• Experience with P&L management and achieving financial targets is a plus.
• Familiarity with bar operations and beverage programs is highly desirable.
• Solid understanding of restaurant operations, including FOH and BOH workflows.
• Proficiency with POS systems, scheduling tools, and operational reporting.
• Knowledge of food safety, sanitation, and health regulations.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Ugly Dumpling fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.