HVAC/R Branch Manager Commercial & Industrial

Overview The Branch Manager leads the administrative team in supporting HVAC and refrigeration technicians in the field, working directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. The manager presents themselves as a senior company representative, communicating directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. Benefits Competitive pay between $100,000 and $135,000 DOE Sign‑On Bonus: Up to $10K DOE Medical, Dental, Vision, and Prescription coverage Paid vacation and holidays 401(K) match Life insurance, AD&D, and long‑term disability Tuition reimbursement Employee discounts on vehicles, hotels, theme parks, select cell phone bills and more Pet Insurance Legal Plan, and ID Theft Protection Responsibilities Maintain communication with vendors and factory personnel concerning warranty issues, product recall notices, operational product problems, premature failures, and other issues. Monitor assigned service vehicles to ensure they are maintained and operated according to company policy and that an adequate inventory of parts and materials is maintained. Grow branch revenue and maximize branch profitability. Prioritize customer needs by delivering high‑quality service and engaging with partners, emphasizing continuous improvement of the customer experience. Develop and monitor budgets, goals, and objectives to maintain satisfactory P/L. Review work orders, invoices, and time reports for accuracy. Send out quotes to customers promptly. Assist the Service Manager with facilitating a regular training program to ensure HVAC technicians are properly trained on the latest service techniques and safety procedures. Communicate regularly with dispatch to ensure personnel are scheduled properly by skill level, efficiency, and training requirements. Report daily to dispatch on project information, estimated job completion time, labor hours, and parts or material used. Support the Service Manager in interviewing, screening, and evaluating technicians. Screen, interview, and evaluate administrative personnel to meet workload demands. Schedule HVAC technicians to meet service demands and customer expectations. Review work order accuracy, technicians’ work, techniques, and safety requirements to ensure quality meets established standards and recommend improvements. Conduct staff performance appraisals, reviews, and set improvement goals per company requirements. Comply with all applicable health and safety regulations, policies, and established work practices. Ensure appropriate employee safety training and compliance. Support the service manager in managing service teams and manage the teams as needed. Validate and approve payroll hours. Perform other duties as assigned. Qualifications 5+ years of successful and recent HVAC and refrigeration service experience. 3+ years of experience in service management. 2 years of technical training or an associate degree. Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems. Valid driver’s license. Strong business acumen and experience in managing and understanding profit margins, job costing, and other business‑related metrics. Problem‑solving and conflict‑management skills. Detail‑oriented and highly organized with the ability to handle multiple tasks and assignments. Ability to generate ideas and create processes to grow the service department. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to work well with management, executive leadership, support staff, and technicians. Willingness to work a non‑standard schedule: nights, weekends, and holidays as necessary. Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. Ability to use typical business tools including E‑Mail, Word, Excel, etc. CoolSys is an EEO/AA Employer. All qualified individuals— including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics—are encouraged to apply. Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. #J-18808-Ljbffr CoolSys - Refrigeration and HVAC Systems