Account Manager

Preferred candidates resides in Phoenix, AZ or surrounding cities.

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company's portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

The Account Manager is responsible for generating, closing sales, and providing support across one of Mizuho OSI's core business portfolios. This role owns the commercial success of the assigned portfolio and product lines servicing hospitals, ambulatory surgery centers, and physicians in a specifically defined geographic territory. The position must consistently sell across the assigned portfolio and meet sales quota established by senior management.

• Consumables , including surgical consumables and disposables product category.
• Spine, including capital equipment and consumables with the following product lines:
  • ProAxis,
  • Trios,
  • Levo, and
  • Retirement and migration from legacy platforms

Responsibilities:

Based on the assigned portfolio and their product lines, the Account Manager responsibilities include but are not limited to:

• Gain market knowledge and maintain awareness of procedures, new technologies, and techniques to develop sales approach. Maintain awareness, compile, and communicate competitive information on equipment and devices preferred by the marketplace.
• Develop professional relationships within the healthcare community in assigned territory with physicians, hospital management, procurement and clinical personnel. Evaluate customer's needs and emphasize salable product features, using technical knowledge of capabilities and limitations of current product offering.
• Proactively identify new business opportunities, maintaining a funnel visible in Salesforce.com, or the applicable technology. Document precisely what future sales orders will occur.
• Negotiate terms of sale including pricing and special features with administrative and multi-specialty clinical personnel.
• Educate and train customers on Mizuho OSI products. Provide pre and post-sale product demonstrations, customer product in-services and clinical support. Attend surgical cases to support staff in the use of Mizuho OSI products and equipment as necessary. Adhere to specific hospital protocols and procedures.
• Advise customers of equipment for a given need based on technical knowledge of the market procedures and products.
• Utilize the "Trust Triangle" and sales tools throughout the sales process. Maintain sales activity reports as required by RM and through the use of the company-provided CRM program; update the system a minimum of once per day on the status of pending sales opportunities and other pertinent customer account information.
• Represent Mizuho OSI products at tradeshows and courses when requested to do so.
• Develop and maintain good relationships with partner roles within the Company.
• Provide Sales coverage for vacant Sales territories when requested to do so.
• Provide training and instruct other Account Managers and members of the department and the company, by passing along skills and information to assist then in their development.
• Maintain a company issued cell phone and portable computer in order to conduct business. Participate in the company provided vehicle program.
• Complete and submit accurate expense reports to document activity and expenditures in a timely manner according to the Expense Policy.
• Become an independent employee able to analyze problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality. To make sound and logical decisions and choose the appropriate courses of action based on the parameters of the situation at hand and to use continual improvement problem solving skills.
• Create an ongoing effort to improve the Company through personal action and by contributing ideas to support both the Department and Company's ongoing improvement efforts.
• Understand, follow and support Mizuho OSI's internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).
• Understand Mizuho OSI's business objectives and the relationship between the Department and those objectives; to support and follow the Corporate Vision, Mission & Values Statements, to maintain the services and quality levels set by Mizuho OSI, and to continually enable Mizuho OSI to be a great place to work.

Qualifications & Requirements:

• Bachelor's degree in business administration or related field; three (3) to five (5) years of selling experience in the medical marketplace, device/capital equipment preferred; or equivalent combination of education and experience.
• Excellent computer skills including Windows based operating system using various office equipment and machines, and telephone system. Ability to efficiently and effectively use Microsoft Office365 including Outlook, Word, Excel, PowerPoint, and Teams.
• Working knowledge of Salesforce.com or similar CRM is preferred.
• Mechanical aptitude and ability to learn anatomy, physiology and medical terminology.
• Excellent customer focus with a high sense of urgency. Ability to successfully execute professional interpersonal and communication skills.
• Ability to clearly express oneself verbally in the English language (additional languages also preferred) using good grammar, vocabulary, eye contact, and friendly voice inflection with all employees. Ability to communicate effectively with employees and other business contacts in a courteous and professional manner. Persuasive and expositive skills are also required.
• Neat and professional appearance and outgoing people-oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others.
• Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions in light of changing situations and circumstances while still meeting, or proposing modified, deadlines. In addition, critical thinking and negotiation skills are required.
• Ability to clearly and effectively express oneself through written means, to properly use such technical factors as grammar, punctuation, vocabulary, and correct spelling. To be able to prepare business letters, memorandums, and reports. Excellent verbal and written communication skills, strong presentation, project and organizational skills.
• Ability to effectively make formal and informal product presentations to individuals as well as to large groups, including physicians, RNs, OR staff, Hospital Supply Chain, and Hospital Executives.
• Ability to perform basic arithmetic functions, create and reconcile reports, demonstrate strong analytical skills, and attention to detail.
• Able to respond sensitively to the needs and feelings of others regardless of position; to accept interpersonal differences, to maintain rapport, and to interact effectively with all levels of employees within the organization.
• Able to demonstrate an understanding, and the regular use of a time management process, which systematically structures one's own work to provide for effective task performance, territory management, and to plan and prioritize items to meet future demands.
• Ability to establish and accomplish goals independently and to function as a positive and productive team member.
• Knowledge of the Trust Triangle sales process preferred.
• Ability to function in an operating room environment and attend surgical procedures as necessary.
• Must live within 20 miles driving distance of assigned territory.
• Must have a valid driver's license and qualify for company's auto insurance policy.
• Must be able to travel extensively about 50 to 75% within the U.S and Canada, and cover the business travel expenses, and submit reimbursements in accordance with company policy.

NOTE: This job description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Team Members will be required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their People Leader.

Compensation: $75,000 + quarterly bonuses + commission + comprehensive benefits package + company vehicle mileage reimbursement program

EOE STATEMENT

Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

Mizuho OSI conducts criminal conviction background checks and drug screening through a third-party screening vendor which includes searches of address history, criminal convictions, court records, education verification, employment verification, and reference checks. In addition, depending on the nature of the position for which you are applying, a motor vehicle driving report, a credit report, and/or ID checks in other non-U.S. countries are also included.

Criminal conviction background checks will run after an applicant has received and accepted a conditional offer of employment. After a conditional offer is made and before any background check is performed, applicants will receive background check disclosure and consent forms under state and federal laws, such as the Fair Credit Reporting Act and the Investigative Consumer Reporting Agencies Act. Existence of a criminal record is not an automatic bar to employment. An assessment will be made about whether the conviction has a direct and adverse relationship to the job in question. No job offer will be withdrawn, and no adverse action will be taken against any employee, based on the results of a criminal conviction background check, without an individualized assessment of whether the applicant's conviction history has direct and adverse relationship with the specific duties of the job in question.

Top Reasons To Join The Mizuho OSI Team
• Privately held company with a tradition of market leadership and best-in-class innovation
• Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment
• Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way.
• Create innovative solutions designed and manufactured at our HQ in Northern California

The Mizuho OSI Way

In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following...
• We commit to your satisfaction. If you are dissatisfied, we will strive to make it right.
• We do things the right way. We commit to hire people with competence, generosity and a caring attitude.
• We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations.
• We anticipate your needs through customer experiences, thus nurturing our relationships.

Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients.
Dare to go further. Care to do more.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at View phone number on click.appcast.io.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at View phone number on click.appcast.io.

EOE STATEMENT

Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at View phone number on click.appcast.io.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at View phone number on click.appcast.io.