Call Center Representative

Randstad is currently hiring and looking to fill multiple Call Center Representative positions in Rockville, MD 20850. Please review the job details below: Duration: This is a temp to hire opportunity. Location: Rockville, MD 20850 Pay: $28.00/hr. Hours: Flexibility to work an 8 hour shift between 8:00AM-6:00PM Monday-Friday Responsibilities: To obtain and maintain a working knowledge of the basic plan provisions and multiple benefit schedules, as well as a clear understanding of the eligibility systems claim system, and the Reciprocity system (ERTS). Respond timely and accurately to phone calls, e-mail, walk in participants, and correspondence by answering questions; explaining claim payments and claim denials; quote self-payment amounts; verify eligibility and/or benefits; research eligibility or claim issues; update eligibility with outside vendors. Document all phone calls in the Customer Service module. Perform various clerical duties (i.e., enter enrollment forms; process working spouse forms, process special fund claims; process disability claims, etc.). Navigate and provide accurate information regarding FMCP website. Monitor incoming calls and calls waiting via call management system. Pick up and handle messages from nightline. Work on special projects as requested by Management. Qualifications: 1+ years of call center experience in a medical billing or medical insurance call center environment or 1+ years of processing medical claims Previous TPA or major insurance carrier experience strongly preferred, but not required Proficiency in MS Office is required Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. Experience Experienced 2 years Education High School (required) #J-18808-Ljbffr