FinTech Program Manager

Job Description

Job Description

Celtic Bank is a premier banking partner for financial technology (fintech) companies. Our partners are some of the nation’s largest and most innovative fintechs and specialty finance companies. Through these partnerships, Celtic provides a diverse array of consumer and small business loan and financing solutions. The FinTech Program Manager will lead all interactions between the Bank and designated fintech partners.

The SLP Program Manager serves as Celtic Bank’s primary point of contact for one or more assigned fintech partner programs, managing day-to-day oversight of program performance, credit, operations, compliance, finance, legal, and marketing activities. The role monitors partner programs against contractual, regulatory, and risk requirements; coordinates with Risk, Compliance, Credit, Legal, and Operations to resolve issues; and reports program performance and risk to senior management. This position supports the Bank’s growth in partner loan volume while keeping assigned programs operating within approved risk and compliance parameters.

This is a full-time, exempt, hybrid role based in Salt Lake City with limited travel required.

Responsibilities

• Serve as the primary point of contact between the Bank and each assigned fintech partner, overseeing day-to-day program management across credit, operations, compliance, finance, legal, and marketing.
• Monitor daily and weekly loan origination volume, approval rates, and portfolio performance for assigned program(s) against contractual thresholds and risk limits.
• Lead recurring partner check-in calls and serve as the primary interface between the Bank, partner, and credit card networks, managing network-related projects to completion.
• Coordinate with partner operations teams to resolve loan-level exceptions, funding delays, and data reconciliation discrepancies.
• Interact daily with Compliance and other internal departments on ongoing partner oversight.
• Manage the review and approval of partner marketing materials, policies, procedures and processes.
• Track open action items from partner meetings, audits, and internal risk reviews through to resolution.
• Perform periodic risk-based reviews of partner adherence to Program Agreements and applicable regulations; prepare and present performance and risk reports to senior management.
• Analyze new product offerings proposed by partners and provide recommendations to senior management.
• Manage the resolution and reporting of customer complaints in coordination with Compliance and the fintech partner.
• Coordinate onboarding, due diligence, and implementation of new partner programs, and support amendments, extensions, or renewals of existing Program Agreements.
• Support third-party audits, regulatory exams, and internal audits of assigned partner programs.
• Maintain program documentation, including partner agreements, policies, procedures, and change logs.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in consumer and/or commercial banking, fintech partnerships, or compliance/operations.
• Strong written and verbal communication skills for both internal teams and external partners, including senior management.
• Excellent people-management and interpersonal skills; able to work independently and complete assigned projects with minimal supervision.
• Strong analytical skills, with the ability to assess complex issues, identify solutions, and balance competing priorities.
• Willing to work a flexible schedule and travel as required for special projects and partner needs.
• Solid working knowledge of standard computer systems, software, and evolving technology.

Preferred Qualifications:

• Experience managing bank-fintech (bank-as-a-service) lending partnership programs.
• Familiarity with BSA/AML and fair lending compliance monitoring.
• Experience with SQL or other data query tools.
• Project management experience.
• Experience working with credit card networks and implementing new credit card products.
• Strong knowledge of the current banking regulatory environment.
• Experience working with regulators, such as the FDIC and Utah Department of Financial Institutions.
• Experience with Salesforce.

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Employee Recognition Program
• Robust wellness program (we’re talking catered meals three times a weeks, lunch and learns, and onsite gym.)

Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2025! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.

Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws.

Physical and Other Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English.

• Work Model: The employee in this position will work either a fully Onsite or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions.
• Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office – department and job requirements will determine eligibility.