Associate Program Director- Durable Medical Equipment (DME) & Sleep

Job Description

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team.

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We are currently seeking an Associate Program Director to lead our DME and Sleep programs. This person will be directly responsible for the day-to-day oversight and management of all assigned Surveyors and other department staff. The Associate Director will also assist with standards interpretation for customers and accreditation staff and perform the associated documentation review.

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This position is responsible for the growth of assigned programs, serving as the subject matter expert and face of ACHC within them. A business-development mindset and a comfort level with public speaking will both be critical for success. In addition, this person will be responsible for researching associations and committees for potential seats in order to position ACHC as a thought leader.

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The ideal candidate will possess the exceptional interpersonal skills needed to provide the “best in class” level of customer service that ACHC is known for and expects. It is essential that s/he has a proven track record of building and maintaining favorable relationships with key internal and external stakeholders as well as the ability to lead, manage and mentor their associated team.

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RESPONSIBILITIES INCLUDE:

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• Provide standards interpretation in assigned program areas for customers, Surveyors, and accreditation department staff.
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• Review survey documentation for accreditation staff as needed.
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• Establish strategic relationships with industry and government leaders to strengthen national presence and identify growth opportunities.
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• Establish relationships with current corporate customers and have continuous dialogue to ensure retention.
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• Work with Business Development to identify new corporate account prospects and establish a plan to engage for the purposes of converting them to ACHC customers.
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• Candidate should possess a strong ability to develop and execute on strategy
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• Develop a minimum of a two-year strategy for assigned programs and execute/adjust as the market dictates.
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• Oversight for all aspects of clinical compliance, accreditation, quality customer services and efficient and effective department operations for program(s), meeting regularly with applicable company leadership to update status of department.
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• Develop program budgets and monitor expenditures; responsible for financial performance (program P&Ls, expense management and forecasting) and meeting established milestones for program(s) of responsibility.
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• In collaboration with other leaders, recommend the development of new accreditation programs/services and business ventures.
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• Conduct consistent department meetings to facilitate team participation, provide information, address concerns, motivate staff and stimulate positive morale, harmony, and team development.
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• Participate in accreditation surveys in assigned program areas requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues.
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• Oversight for the development, revision, and maintenance of ACHC standards and supporting documents in assigned program areas.
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• Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed.
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• Modify and approve changes, in conjunction with Regulatory to Department Standard Operating Procedures (SOPs) and control documents to maintain the Quality Management System (QMS) and the integrity of departmental processes.
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• Manage and assign complaint and focus surveys on a regular basis; participate in in-house investigation processes involving complaints against ACHC accredited organizations or against assigned ACHC Surveyors.
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• Manage and oversee recruitment, onboarding, development, and performance of assigned department employees and Surveyors; review Customer Satisfaction Survey results and share feedback when needed.
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• Attend conferences and workshops to promote ACHC, including performing speaking engagements and conducting presentations regarding standards and accreditation processes as needed to strengthen ACHC brand awareness and reputation.
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• Expected to be well versed on all competitors, participate in developing ACHC value propositions and establishing competitive market pricing.
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JOB REQUIREMENTS:

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• 10+ years of relevant work experience, that includes 5+ years of people-management.
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• 2+ years of quality assurance planning and implementation; participation in successful Accreditation activities a strong plus.
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• Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
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• Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
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• Seasoned change-champion who leads by example in authentically exhibiting decisiveness, integrity, and accountability.
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• Strong leadership and team-development skills; ability to inspire and motivate staff while also swiftly resolving issues related to staffing, performance, and discipline.
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• Proficient in Microsoft Office applications and use of database software.
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• Position requires travel of up to 25%.
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• Candidate must embrace diversity and inclusion and demonstrate authenticity and integrity.
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This position is located at ACHC’s headquarters in the Raleigh-Durham, NC, area with hybrid remote-working privileges. Relocation assistance provided by ACHC if applicable. Compensation includes base salary + annual bonus.

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Qualified candidates who meet the above requirements should send resume and salary expectations.

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At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

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Accreditation Commission for Health Care is an Equal Opportunity Employer.