Information Technology Specialist I

This is a new advertisement that replaces JC-518231. Previous applicants to the prior JC should reapply to be considered.

This position is located in the city of Sacramento .

This is a continuance of a previously posted advertisement. Previous applicants remain under consideration and do not need to reapply.

Under the direction of the Information Technology Supervisor II in the Technical Management Operations Branch, the Information Technology Specialist (ITS) I is responsible for planning and implementing virtualization and cloud technologies, cloud storage, Microsoft technologies and server platforms, remote access solutions, file and print services, data backup and recovery, wired and wireless network infrastructure technologies, and VoIP communications systems. The ITS I implements new information technology and solutions based on technologies that may not currently be in use in the Department. These technologies include, but are not limited to, cloud computing, system automation, and new tools and capabilities to further support the Department's program functions. Ensures the interoperability of departmental and state enterprise systems to deliver the technology and services needed to support the Department's program functions. Consults and advises on the complex information technology systems support cases to ensure the continued confidentiality, integrity, interoperability, and availability of these systems department-wide, while maintaining user satisfaction and acceptable service levels for systems and services provided by the Information Technology Services Division (ITSD). Functions as a team lead on large projects and serves as a technical subject matter expert.


ESSENTIAL JOB FUNCTIONS:
Implement New Information Technology Systems: Identifies and documents system requirements by collaborating with project stakeholders to analyze information, problems, practices, or procedures to ensure the IT solution meets their business needs. Designs the information system by referencing and applying applicable DOR, State, and industry standards and best practices to develop a robust and secure solution. Builds and tests the proposed system by working interactively with project stakeholders and ITSD team members, to uncover errors and bugs that require resolution prior to implementation, and to validate the system requirements, security, performance, and usability. Documents and trains technical staff on how to use, operate, and maintain the systems to provide for a smooth and successful final implementation. Deploys IT solutions to the production environment by coordinating with stakeholders and ITSD team members to ensure the system is stable and operational. Provides technical leadership to subordinate support staff on more complex server and application issues and provides liaison functions to technology management staff. Identifies and prepares comprehensive analyses and makes recommendations to resolve issues pertaining to the efficient operation of all data center services provided to agency staff.


Systems Maintenance and Daily Operations: Maintains, manages, and operates all DOR server, storage, virtualization platforms, and wired and wireless network infrastructure by staying current with supported hardware and software to meet departmental and industry standards. Updates system documentation and applies software and/or hardware updates as needed, to ensure the continued confidentiality, integrity, and availability of these systems. Administers and maintains all aspects of the DOR's Active Directory infrastructure by working with ITSD and other business units to identify additions, changes, and deletions to users, security groups, organizational units, and group policies. Delegates administrative rights to ensure proper access, authorization, and authentication services are provided to the Department. Monitors the wired and wireless networks using provided tools and works with field support staff and external service providers to troubleshoot and recover from connectivity issues related to these services.
Technical Support: Provides advanced systems and network technical support and problem resolution to first- and second level ITSD support staff by identifying problems, determining root causes, evaluating and prioritizing solution alternatives, and implementing the selected solution to maintain customer satisfaction and ensure acceptable service levels.


Technical Skills Development and Continuing Education: Continuously develop and enhance core management, IT skills and knowledge by ensuring thorough familiarity with the available tools, methods and procedures to complete assignments, research, investigate, and keep abreast of trends in IT, attend training, conferences, and webinars.

Multiple vacancies may exist.


You will find additional information about the job in the Duty Statement .

Working Conditions


The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-529300


Position #(s):
813-008-1402-001

Working Title:
Information Technology Specialist I


Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A
Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit


$7,163.00 - $9,599.00 B
Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit


$7,864.00 - $10,537.00 C
Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit


New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Department Information
If you are interested in becoming a part of a diverse and inclusive workforce where talent, experience, and expertise are valued, the Department of Rehabilitation (DOR) invites you to apply for this employment opportunity.

Join us in our Sacramento location within walking distance of Golden 1 Center, Downtown Commons (DOCO), State Capitol Park, the American River, seasonal farmers markets, public transportation, and a large variety of shopping locations and eateries. Enjoy a great work environment with an onsite fitness center with showers and a locker room, indoor bicycle storage, large outside patio with table tennis, and a spacious indoor breakroom with accessible vending machines. If you strive to make a difference, we invite you to seek a career with DOR!


DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live ind ependently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.


DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.


Our work at DOR is guided by the following core values:

• We believe in the talent and potential of individuals with disabilities.
• We invest in the future through creativity, ingenuity, and innovation.
• We ensure our decisions and actions are informed by interested individuals and groups.
• We pursue excellence through continuous improvement.
• We preserve the public's trust through compassionate and responsible provision of services.

VISION STATEMENT:

Employment, independence, and equality for all Californians with disabilities.


MISSION STATEMENT:

DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.


People with disabilities are encouraged to apply.


Department Website:


Special Requirements
If mailing in an application, include JC#529300 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the "Questions" tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.


It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

• Do not submit any document(s) with your social security number on it
• Do not submit your exam result(s) along with your application.
• Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed application. This page is for examination use only.

Statement of Qualifications
The Statement of Qualifications (SOQ) is a narrative discussion of how your education, experience, skills, and training meet the minimum and desirable qualifications to qualify you for the position. It serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ must be typed, Arial 12 pt. font, no less than one-inch margins, and no more than two pages in length. Your SOQ should include the title "Statement of Qualifications" and your name in header and must address each of the items listed below. Each response must be numbered in correlation to the questions below. A resume, cover letter, or other materials will not be considered in place of a SOQ.


1. Describe your experience with implementing and administrating O365 and Azure Cloud Infrastructure and Servers.
2. What education and professional experience prepared you to manage enterprise networking, network access points, telecommunications, and infrastructure operations in a large, complex organization?
3. Provide examples of how you collaborate with cross-functional teams to support technology systems, troubleshoot issues, and deliver excellent customer service.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/29/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Rehabilitation
Personnel
Attn: Personnel Unit 008/PAS#260091/JC-529300
721 Capitol Mall


Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Rehabilitation
Personnel
Personnel Unit 008/PAS#260091/JC-529300
721 Capitol Mall


Sacramento , CA 95814


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see Special Requirements section for Statement of Qualifications instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Benefits
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS
• Medical Benefits, including health , dental , and vision insurance
• Medical benefits into retirement
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• Group Legal Services
• Life Insurance
• ScholarShare (College Saving Account)
• Pre-Tax Parking
• Commute Program
• School Loan forgiveness under the federal Public Service Loan Forgiveness Program

For the latest information on the attractive benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR .


Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website:
Hiring Unit Contact:
Kendall Corder
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Civil Rights
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Examination Information


To obtain list eligibility for the Information Technology Specialist I position(s), you must first take the online exam :

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.