Cashier Team Member (Front End Service) - Full Time

Provides support as a member of the Customer Service & E-Commerce team to assist customers during the check‑out process, perform all cash register functions, bag groceries, and work at the customer service desk. Works to maintain attractive customer‑service displays and supports Whole Foods Market’s customer‑service vision. All positions must be performed in accordance with store Standard Operating Procedures and uphold the company’s core values and safety regulations. Job Responsibilities Checks out customers’ groceries efficiently and accurately. Upholds government regulations regarding the sale of alcoholic beverages and taxation. Follows proper check, ATM, and credit procedures. Uses proper tare procedures when ringing up scalable items. Cleans and stocks front‑end areas, including own register, changing tapes and ribbon as necessary. Follows all cash‑handling procedures, meeting and exceeding regional cashier variance policy. Assists with training of new cashiers and cashier‑assistant team members. Assists supervisor in controlling customer flow and backing up lines to reduce waiting time. Proactively participates in company programs as directed by leadership. Arrives to work station on time, appropriately groomed, and attends all scheduled shifts, trainings, and meetings. Provides excellent customer service, addresses customer needs promptly, and models suggestive‑selling techniques; answers phones and pages courteously. Maximizes sales potential through effective preparation, storage, rotation, stocking, and merchandising of products. Follows and complies with procedures related to Weights & Measures, health and sanitation, and safe work practices. Maintains a clean and sanitary working and shopping environment, keeping equipment in accordance with WFM cleanliness and safety standards. Performs opening, mid, and closing duties as assigned; ensures accuracy of signage and pricing. Immediately reports safety hazards and violations. Performs other duties as assigned by store or company leadership. US‑only: For employees hired November 2024 and beyond, cashiers will receive shopper training and may be assigned shopper tasks within the Customer Service Team. Job Skills Demonstrates patience in dealing with customers and team members. Maintains proficiency with the cashier codebook and PLUs. Strong basic math skills. Excellent communication skills and willingness to work as part of a team. Ability to deliver information in a clear and respectful manner to team members, customers, and vendors. Ability to meet customer‑service expectations and standards in all interactions. Ability to follow directions and procedures; effective time‑management and organizational skills. Passion for natural foods and the mission of Whole Foods Market. Strong work ethic and ability to work in a fast‑paced environment with a sense of urgency. Understanding of and compliance with WFM quality goals. Strong attention to detail. Experience No prior retail experience required. Physical Requirements / Working Conditions Must be able to lift 50 pounds. In an 8‑hour workday: standing/walking 6–8 hours. Hand use: single grasping, fine manipulation, pushing and pulling. Work requires bending, twisting, squatting, and reaching. Exposure to FDA‑approved cleaning chemicals. Exposure to temperatures: 90 °F. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. May require use of ladders. Benefits The wage range for this position is $16.00‑$25.40 hourly, commensurate with experience. Whole Foods Market offers Whole Benefits, including a store discount, paid time off, financial wellness, health & wellness support programs, and other team‑member perks. Eligibility is determined under the terms of the applicable Whole Benefits plan upon hire and may vary by location, length of service, and job type. New entry‑level team members who successfully complete their first 90 days of employment and remain actively employed in an eligible role may be eligible for a base‑rate increase after their 90‑day anniversary. EEO Statement Whole Foods Market provides a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, marital status, disability, or any other legally protected characteristic. Hiring and promotion decisions are solely based on qualifications for the position and business needs. #J-18808-Ljbffr