Technical Support Analyst

Technical Support AnalystOn behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.Assignment Length: 6+ monthsPlease note that we are not able to work with candidates on H1B Visas or candidates represented by third parties.QualificationsThe candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:Understanding and applying Active ListeningUnderstanding and ability to ask Open-Ended/Close-Ended/Probing QuestionsAbility to teach complex topicsNetworking / Troubleshooting Skills:At Least 3 Years of experienceAdministering and troubleshooting Windows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issuesExpertise to troubleshoot or describe common networking and application protocolsAbility to dissect application issues at the application layerCapability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionalityPreferred Requirements:McAfee/Intel Security product knowledge is a plusAll your information will be kept confidential according to EEO guidelines.