Care Coordination Operations Manager - Proactive Care

Provide operational leadership and oversight for care coordination services Direct, coach, and develop supervisor‑level leaders through performance management, accountability, succession planning, and leadership development Establish and monitor productivity, quality, service, and operational performance metrics Use data to identify opportunities and implement improvements Partner with clinical, operational, physician, and analytics leadership to align services with organizational priorities and population health goals Lead implementation and sustainment of standardized workflows, operational best practices, and continuous improvement initiatives Manage staffing, resource allocation, workload distribution, and operational capacity planning Identify operational barriers, process variation, and performance risks and implement solutions Lead operational change initiatives, including new technologies, workflows, programs, and processes Collaborate with Network Operations, Care Management, Medical Group leadership, Analytics, and affiliate practice stakeholders Requirements Associate degree or equivalent experience is required; relevant experience may be considered in place of formal education At least three years of experience in healthcare operations, care coordination, care management, population health, clinical operations, practice transformation, or a related healthcare operations or leadership environment Experience leading teams, projects, operational initiatives, or workflow improvement efforts Experience using operational metrics, reports, and performance data to guide decisions and improve outcomes Strong verbal and written communication skills Strong computer skills, including Microsoft Office applications and other applicable operational systems Leadership experience managing supervisors or other people leaders preferred Experience in care coordination, care management, population health, value‑based care, ambulatory operations, or patient outreach programs preferred Experience leading process improvement and operational transformation initiatives preferred Experience with Lean principles, continuous improvement methodologies, or workflow standardization preferred Experience collaborating with physicians, clinical leaders, operations leaders, analytics teams, and cross‑functional stakeholders preferred Core Competencies Demonstrates expertise in operational leadership within healthcare settings, focusing on care coordination, performance management, and process improvement. Proficient in utilizing data-driven insights to enhance operational efficiency and align services with population health goals. Highest-signal resume keywords Healthcare Operations Management Care Coordination Performance Metrics Analysis Process Improvement Initiatives Leadership Development Hard Skills Operational Leadership Data Analysis Performance Management Workflow Standardization Lean Principles Continuous Improvement Methodologies Resource Allocation Operational Capacity Planning Project Management Care Management Soft Skills Strong Verbal Communication Strong Written Communication Coaching Collaboration Accountability Industry Keywords Population Health Value‑Based Care Ambulatory Operations Clinical Operations Practice Transformation Tools & Technologies Microsoft Office Applications Operational Systems #J-18808-Ljbffr Jobtailor