Medical Appointment Scheduler

Plano Orthopedic & Sports Medicine CenterWe believe in the power of kindness, the importance of teamwork, and the value of each patient's journey. At Plano Orthopedic & Sports Medicine Center, we pride ourselves on delivering exceptional healthcare with a personal touch. Our culture is built on the core values of integrity, respect, compassion, service, a positive attitude, and teamwork. Here, you'll find more than a job, you'll find a supportive team where your contributions truly matter. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the place for you!About the RoleAre you someone who enjoys helping others and creating a positive first impression? Our Medical Appointment Scheduler plays a vital role in the beginning of each patient's healthcare journey — and we're looking for a caring, detail-oriented professional to join our team!In this important role, you'll be the friendly voice patients hear when they call to schedule their first appointment. You'll respond to questions, assist with scheduling, and help ensure every caller feels heard, supported, and confident in their decision to choose our practice.The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and experience with electronic health record (EHR) systems.What You'll DoThe Medical Appointment Scheduler serves as the first point of contact for patients and families calling our practice. This role is responsible for answering inbound calls, scheduling and rescheduling appointments, verifying insurance and demographics, and providing exceptional service with an "attitude of gratitude." The Scheduler ensures patients receive timely, accurate information and supports the clinic's overall patient access and service excellence goals. This role is essential for ensuring efficient scheduling and management of patient appointments within a medical office setting.QualificationsProfessionalismAwesome Customer ServiceAbility to multi-taskMedical Experience Preferred, but not requiredAbility to communicate, read, write and comprehend assigned tasksPrevious experience in a medical office or clinic environment is preferred, with familiarity in roles such as medical receptionist or dental receptionist.Experience with health information management systems and other EMR/EHR platforms is highly desirable.Strong organizational skills and attention to detail are essential for managing multiple tasks effectively.If you're passionate about delivering great customer service, enjoy working in a fast-paced team environment, and want to be part of a practice that values kindness and excellence — we'd love to meet you!