Collections Specialist

Job Description

Job Description

We are looking for a Contract Collections Specialist to support accounts receivable activities and help maintain accurate customer account status in New York, New York. This position focuses on commercial collections, account analysis, and billing coordination while working closely with internal teams and customers to resolve outstanding issues. The ideal candidate brings strong judgment, clear communication, and a disciplined approach to handling past-due balances and account discrepancies.

Responsibilities:
• Monitor overdue accounts, contact customers regarding outstanding balances, and take appropriate next steps to drive timely resolution.
• Escalate seriously delinquent accounts to outside collection partners or legal channels in alignment with company guidelines.
• Prepare and process credit adjustment requests to correct pricing issues and keep customer balances accurate.
• Examine aging data to identify minor residual balances and clear eligible items efficiently.
• Compile recurring performance and account status reports for leadership on a monthly basis.
• Review account and call documentation for completeness so records can be finalized and released for billing.
• Authorize maintenance and repair invoices that require special handling before billing is completed.
• Work with internal departments and field teams to investigate deductions, resolve disputes, and support accurate collections activity.• At least 5 years of experience in a commercial collections environment.
• Associate degree preferred, or an equivalent combination of relevant experience and practical knowledge.
• Background supporting service-based or maintenance-related businesses is strongly preferred.
• Strong written and verbal communication skills with the ability to negotiate effectively and persuasively.
• Ability to manage customer interactions with confidence, sound judgment, and a detail-focused business presence.
• Highly organized with strong attention to detail and proven skill in deduction research and problem-solving.
• Capable of handling multiple priorities while taking ownership of assigned work and meeting results-driven goals.
• Proficiency in Microsoft Word, Excel, and PowerPoint.