Assistant Operations Manager

Assistant Operations ManagerThe Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.· Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters · Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience · Assist in providing direction to janitorial service · Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience · Ensure all front desk, kids club and Armbar adhere to policies and procedures · Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue · Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards · Work with OM in planning and implementation of promotions and merchandising · Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure · Follow-up with compliance checks by monitoring club systems and employee performance · Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards · Maintain an efficient 'back office' · Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control · Make daily banking deposits Monday - Friday · Order and maintain all supplies · Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports · Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports· Greet all incoming members and guests · Ensure Guest Fitness Profiles are completed and appropriate fees are collected · Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests. · Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. · Record lost and found items on the Lost and Found Property Log and secure items per policy · Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc. · Promote and sell merchandise · Assists in the planning and implementation of promotions and merchandising. · Keep front desk area and lobby clutter free, and orderly · Perform general cleaning duties to include hourly locker room checks · Ensure all team members are in proper uniformThe Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees.1) Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus Understands and follows oral and written instructions. Able to multi-task and perform tasks with accuracy and attention to detail Must be a team player and possess a can-do attitude Adhere to meal and rest break periods and must clock in and out for all shift times2) Minimum certifications/educational level: High school diploma or GED required. Current CPR/AED certification State certification (see state specific requirements) Must complete Kid's Club Attendant training prior to working alone in Kid's Club3) Minimum experience: Must have 2+ years customer service experience in health club, retail, hospitality or food service industry Experience with multiple phone lines preferred Basic computer skills4) Physical Requirements: Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 25 pounds Ability to stand and remain on your feet for a full shiftCompensation: $16.00 per hour