Security Access Control and Alarm Technician

The Work Support day‑to‑day operation of corporate access‑control and security hardware, including Istar panels, NVRs, cameras, and alarm panels. Perform hardware firmware updates and execute software updates such as critical patches, service packs, and version upgrades. Coordinate with IT teams to maintain system functionality during planned and unplanned network outages or infrastructure changes. Manage installation projects for security systems, ensuring work aligns with organizational best practices and established standards. Review, track, and resolve ServiceNow incident tickets related to hardware or system issues. Work closely with security vendors to schedule service calls, coordinate repairs, and manage procurement activities. Provide recommendations on operational procedures and evaluate emerging technologies that may enhance security operations. Support new office build‑outs by assisting with programming and configuration of access‑control and security systems. Maintain and manage passwords for non‑Windows‑authenticated devices such as Istar panels, NVRs, and cameras. Be available after hours to assist with urgent hardware or system issues as needed. Travel up to 40% of the time to support installations, maintenance activities, or regional operational needs. What you need 3-5 years Access Control System and Intrusion Detection System experience 3+ years’ experience working with Software House CCure 9000, American Dynamics, and DMP systems Hands‑on experience updating firmware and software for panels, NVRs, cameras, and related hardware Demonstrated ability to troubleshoot security systems across complex network environments Experience using ServiceNow (or equivalent ITSM platform) to manage incident tickets Ability to work independently in a remote environment and meet deadlines without supervision Ability to support early‑morning, after‑hours, and on‑call operational needs Ability to travel up to 40% domestically Eligibility to obtain a Secret security clearance Bonus if you have College Degree preferred Experience with ServiceNow ticketing system Experience with AFS Best Practices for installations Experience with Victor hardware Experience with managing and documenting network needs for security installations Experience with procurement processes for security hardware Experience with AFS Information Security protocol Experience with large‑scale corporate security environments Compensation & Benefits As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. ( We accept applications on an on‑going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$78,600—$160,200 USD

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