Maintenance Operations Manager

Job Description

Job Description

Join a team that’s redefining property management.

We are looking for a dedicated and hands-on Maintenance Manager who embodies 2B Living's core values. You solve hard problems head-on and thrive on solving complex operational problems with innovative and effective solutions. You're not afraid to step out of your comfort zone to grow courageously, continuously improving and adapting in a dynamic environment. A true team player, you believe in rowing together, leading and supporting your team to ensure safety, efficiency, and excellence across every property. Your commitment to building it better drives you to maintain the highest standards in maintenance operations and team leadership, delivering exceptional results for our properties, residents, and team members. If this sounds like you, we'd love to have you join our mission to build it better and run properties right!

The Maintenance Manager provides strategic and operational leadership for the maintenance team, ensuring property safety, high tenant satisfaction, and efficient execution of work orders. This role oversees the entire maintenance technician lifecycle—including hiring, team support, and accountability—while actively managing budgets, administrative workflows, and weekly KPI performance metrics.

Core Responsibilities:

Team Leadership & People Management

• Lead, mentor, and support a team of maintenance technicians and administrative staff to drive operational success.
• Oversee full employee lifecycle: recruit, interview, hire, train, discipline, and execute terminations in partnership with HR.
• Manage time tracking, approve timesheets, expenses, handle time-off requests, and optimize staff scheduling and utilization rates.
• Conduct regular performance evaluations, hold the team accountable to performance standards, and field-verify quality via on-site property visits.

Operations & Maintenance Oversight

• Direct daily execution of routine, preventive, and emergency work orders to maintain high quality and timely completion.
• Manage Maintenance Administrative staff to streamline ticketing, resident follow-ups, and daily workflows.
• Oversee inventory management, tool tracking, and parts procurement.
• Coordinate after-hours emergency response protocols and rotate on-call duties as needed.
• Run employee hours and billable hour reports and problem solve areas for improvement.
• Run multiple KPI reports and identify strengths and weaknesses within the team on performance.

Financial Management & KPI Tracking

• Manage maintenance expenses, review monthly variance reports, and contribute to annual property budget development.
• Track and report weekly KPI scorecards, including technician utilization, ticket resolution times, and customer satisfaction metrics.
• Solicit, analyze, and negotiate vendor and contractor bids for small projects and major capital improvement contracts.

Safety, Compliance & Quality Control

• Train staff on safety protocols, proper equipment operation, and compliance (OSHA/Cal-OSHA, HUD UPCS, local building codes).
• Perform quality control inspections on completed internal and subcontracted work.
• Maintain hazardous material handling and electronic waste disposal protocols.

Qualifications & Requirements

• Experience: 3–5+ years in property maintenance, with at least 2+ years in a supervisory or management role.
• Education: High School Diploma required; Bachelor’s degree or trade certification (HVAC, Plumbing, Electrical, Facilities Management) preferred.
• Technical Skills: Strong technical knowledge of HVAC, electrical, plumbing, and mechanical systems; proficiency in Excel, GSuite, and property management software.
• Core Competencies: Excellent leadership, financial acumen, time management, and verbal/written communication skills.
• Physical Requirements: Ability to conduct field visits, perform physical inspections, and travel across assigned properties as needed.

Compensation & Benefits:

• Salary range: $110,000-$120,000
• Eligible for annual performance bonuses.
• Medical, Dental, and Vision benefits.
• Participation in Company 401K upon hire date.
• Career Training and Development program.

2B LIVING - WHO WE ARE:

2B Living is a best-in-class third party Property Management Firm that currently manages traditional family apartments, luxury new construction, commercial and affordable housing properties numbering over 6,000 units and ~550 properties located throughout the Bay Area. We’ve experienced significant growth over the last 5 years and have been named one of fastest growing private companies in the Bay Area 2019-2025 and ranked Best Place to Work by multiple local and national organizations, including the San Francisco Business Times, the National Apartment Association, and the Best & Brightest (2019-2026).

2B Living has endeavored to build the best-in-class property management service for property owners while providing an unparalleled rental experience for tenants. We embrace technology, employ talented people, care about tenants and the communities we operate in and drive value for our clients. And maybe we reshape the industry while we are at it. We build it better and run properties right.

When you join 2B Living, you won’t be treated as simply another employee — you will be considered a team member in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports our employees by taking compensation well beyond a paycheck.

We recognize that everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a 401K plan, education reimbursement program, and career and professional development training.

For more information about 2B Living, visit 2B Living Property Management is an Equal Opportunity Employer.

If you’re ready to take the next step in your property management career, we’d love to meet you. Apply today and help us build it better.

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