Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Outreach Specialist

$24 - $28 per hour

Cityblock

Job Description:

The Hybrid Community Outreach Specialist is responsible for connecting with eligible members-virtually, telephonically, and in-person-to engage them regarding their needs. This role begins the intake process and serves as the crucial stepping-off point to connect members with Cityblock for a long-term relationship. Until that connection is fully established, you will serve as the member's primary point person, available to troubleshoot, educate, assist, and provide a listening ear. You will work alongside other Cityblock team members to provide support to these members.

Responsibilities
  • Outreach & Engagement: Provide telephonic, virtual, and field-based outreach and engagement services for eligible members.
  • System & Data Management: Work daily within the Commons platform to review pre-populated demographic data, document accurate emergency contacts, organize information, and track tasks.
  • Intake & Coordination: Collect verbal and written consent from members, initiate the intake process, and facilitate smooth handoffs to the care team.
  • Communication: Actively communicate urgent needs and other pertinent information to the care teams, members, and their family members.
  • Member Safety & Awareness: Remain mindful of the member's home and/or residential environment during onboarding; identify and escalate any safety concerns or indicators that may require additional support to ensure appropriate care team awareness and follow-up.
  • Continuous Improvement: Provide feedback to the Engagement Operations team to assist in supporting improvements overall.
  • Administrative, Planning & Telephonic Outreach: Dedicate designated administrative time each week to make regular telephonic outbound calls. This includes making calls to members to plan and schedule field visits, as well as leveraging available data from the Commons platform to learn more about potential members to create an efficient and successful outreach plan. You will also use this time to map out travel routes, add visits to your calendar, and conduct chart reviews.
  • Field Days: Spend the majority of the week working out in the field meeting with members.
  • Documentation, Wrap-up & Additional Outreach: Ensure timely entry of visit notes into Commons, return necessary calls, and prepare final details for upcoming shifts. On shorter or non-field days, you will complete additional outbound telephonic calls, finalize wrap-up tasks, and submit required weekly expense reports for travel. Flexibility is allowed for longer drive days, permitting visit notes to be entered the following morning.
  • Member Visits & Outreach: Consistently meet target goals for monthly member field visits, overall reach rates, overall outbound telephonic call volumes, and scheduling/activation attempts.
  • Activation: Successfully drive member activation, aiming for high completed appointment and activation rates.
  • Referrals (CBO Partnerships): Actively build and maintain relationships with Community Based Organizations (CBOs) to support meaningful referrals within the community, connecting members to trusted services while strengthening CBH's presence and continuity of care.
  • Quality Standards: Maintain excellent performance averages across Quality Assurance (QA), soft skills, and validation scores
Requirements for the Role
  • Bilingual (Fluent in English and Spanish).
  • Minimum of 1 year of experience in a similar role.
  • Ability to travel throughout NYC and the surrounding areas.

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:
$24.00 - $28.00/ HR

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Outreach Specialist in New York, NY vacancy
  • $107.36k - $166.75k

     ...Otsuka Pharmaceutical Co., Ltd is seeking a Neuroscience Specialist to enhance customer engagement and conduct proactive outreach to healthcare professionals. The role involves using digital tools for customer engagement and requiring strong sales and clinical experience... 
    Outreach

    Otsuka Pharmaceutical Co., Ltd

    New York, NY
    3 days ago
  •  ...technology screening company is seeking a detail-oriented Verification Specialist / Call Center Representative to support accurate background...  ...skills and the ability to manage a high volume of outreach efficiently. The ideal candidate has two or more years of experience... 
    Outreach
    Remote work

    KENTECH Consulting

    New York, NY
    1 day ago
  • $65k - $70k

     ...The New Jewish Home seeks a full-time CRED NYC Outreach and Retention Specialist based in New York City. This role requires leading participant recruitment, engagement, and retention while cultivating partnerships with community organizations. The ideal candidate will... 
    Outreach
    Full time

    The New Jewish Home

    New York, NY
    4 days ago
  • $20.98 per hour

     ...Eligibility Specialist Department: FQHC Eligibility Assistance Employment Type: Full Time Location: Columbia - Broadway Bluffs Drive Compensation...  ...with the community, and thrives in a role that blends outreach, education, and direct support. Key Responsibilities Monitor... 
    Outreach
    Full time

    Compass Health Network

    New York, NY
    2 days ago
  •  ...issues Generate data and reports to help identify barriers to student satisfaction, retention and academic progression Engage in outreach to and documentation of students identified as at risk Collaborate with offices across the university to assist students in resolving... 
    Outreach

    Jobtailor

    New York, NY
    3 days ago
  •  ...Social Services and Resident Engagement, the Resident Engagement Specialist of third party social services will work with a roster of...  ...support, and other.Provide direct supportive advocacy, and/or outreach services.Provide social service referrals pertaining to medical... 
    Outreach
    Permanent employment
    Contract work
    Work at office
    Local area
    Monday to Friday
    Shift work
    3 days per week

    Settlement Housing Fund Inc

    New York, NY
    3 days ago
  •  ...DESCRIPTION: Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC's Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. Through this program, which BRC has operated since 2005 and... 
    Outreach
    Daily paid
    Full time
    Part time
    Relocation
    Shift work

    BRC

    New York, NY
    4 days ago
  • $45k - $55k

     ...agreed upon by clients, which may include negotiating job accommodations and follow-along contact by the employment specialist with the employer. Provides outreach services as necessary to clients when they appear to disengage from the service. Provides timely interventions.... 
    Outreach
    Full time
    Afternoon shift

    Woods Services

    Northfield, NJ
    2 days ago
  •  ...Outreach Specialist Recruitment & Community Engagement Conduct community outreach to recruit eligible participants through schools, community organizations, NYCHA developments, faith-based organizations, workforce partners, libraries, and community events. Represent... 
    Outreach
    Local area
    Work visa

    Phipps Houses

    New York, NY
    12 hours ago
  • $50k - $60k

     ...Full-Time Community Outreach Specialist Reports To: Director of Marketing and Community Relations 131-72 40th Road Queens, New York, 11354 United States The Community Outreach Specialist leadscommunity-focused initiatives to increase awareness, access,... 
    Outreach
    Full time
    Flexible hours
    Weekend work
    Afternoon shift

    Charles B. Wang Community Health Center

    New York, NY
    2 days ago
  • A leading staffing firm seeks a detail-oriented Business Operations Coordinator to support medical record retrieval operations in Georgia. This full-time remote role requires managing outbound calls and scheduling with healthcare facilities. Ideal candidates possess a high...
    Outreach
    Full time
    Remote work

    The Judge Group, LLC

    New York, NY
    3 days ago
  •  ...Summary JCMLiving is seeking an energetic, customer‑focused Leasing Specialist to join our leasing team at our Nutley, NJ community. This...  ...in community marketing initiatives, resident events, and outreach programs Maintain knowledge of market conditions and competing... 
    Outreach
    Base plus commission
    Weekend work

    JCMLiving

    New York, NY
    4 days ago
  • $22.25 - $25.77 per hour

     ...and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered...  ...to river. Position Summary: The Housing Outreach Specialist works creatively and effectively in the community to engage... 
    Outreach
    Hourly pay
    Permanent employment
    Local area
    Monday to Friday
    Night shift
    Weekend work
    Afternoon shift

    Goddard Riverside Community Center

    New York, NY
    3 days ago
  • $45k

     ...USD $45,000.00/Yr. Max USD $50,000.00/Yr. Position Overview SCOPE OF ROLE : As part of the SSVF team, the Outreach Specialist is the initial S:US contact point for Veterans and their families who are seeking homeless prevention or rapid re-housing assistance... 
    Outreach
    Permanent employment
    Work at office
    Local area
    Remote work
    Flexible hours

    Services for the UnderServed

    New York, NY
    3 days ago
  • $19 per hour

     ...Take-Out Specialist Tacombi Flatiron, 30 W 24th St Base pay starts at $19/hr. Tacombi is a fast-growing, omni-channel consumer...  ...through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we'll be significantly... 
    Outreach
    Flexible hours
    Night shift
    Weekend work

    BANDANA

    New York, NY
    5 days ago
  • $24.72 - $30.22 per hour

     ...Overview Peer Specialist Healthcare staff can work anywhere....The BEST work with US! $24.72-$30.22 per hour A nationally...  ...client based in mutuality and unconditional positive regard during outreach and meetings in the community and in various program settings.... 
    Outreach
    Hourly pay
    Work experience placement
    Work at office

    Samaritan Daytop Village, Inc.

    New York, NY
    4 days ago
  • $63.65k

     ...NY, US Salary: $63,654.00 Annually Job Title:  Housing Specialist Job Summary:...  ...The Housing Specialist is a Bachelor’s level clinician who outreaches clients in the community to provide treatment and services with... 
    Outreach
    Hourly pay
    Full time
    Summer work
    Work at office
    Monday to Friday
    Flexible hours
    Shift work

    The Center for Alternative Sentencing and Employment Service...

    New York, NY
    2 days ago
  • $55k - $60k

     ...Outreach Specialist The Bowery Mission is a Christian, faith-based organization committed since the 1870s to serving people experiencing homelessness, hunger, and poverty. The Bowery Mission meets essential needs and creates transformative communities with men, women... 
    Outreach
    Work at office
    1 day per week

    The Bowery Mission

    New York, NY
    5 days ago
  •  ...services, and risk‑reduction education and counseling informed by training in evidence‑based interventions. Will conduct program outreach to disseminate information and materials in the community regarding HIV, sexual health, and biomedical interventions to prevent HIV... 
    Outreach
    Work experience placement
    Flexible hours
    Afternoon shift

    Wyckoff Heights Medical Center

    New York, NY
    4 days ago
  • $40k - $48k

     ...JOB DESCRIPTION JOB TITLE: Employment Specialist DIVISION: Employment Services FLSA: Non - Exempt LOCATION: New York, NY...  ...training. DUTIES & RESPONSIBILITIES: Identifies, outreaches and recruits' eligible participants for specific program population... 
    Outreach
    Permanent employment
    Work experience placement
    Weekend work
    Afternoon shift

    Westhab

    New York, NY
    5 days ago
  • $45k - $50k

     ...centralized database, follow‑up with appropriate services. Obtain and review applicant information, and participate in both in‑reach and outreach services. Excellent customer service skills, interpersonal skills, clinical sophistication, and proficient computer skills. BA/BS... 
    Outreach
    Full time
    Immediate start

    Ohel Children's Home and Family Services

    New York, NY
    1 day ago
  • $26.45 - $31.25 per hour

     ...Overview The Employment Specialist is responsible for developing and maintaining employer relationships, facilitating workshops, and connecting...  ...totaling at least 25 activities a week, including cold calls, outreach visits, networking events, and digital engagement, to identify... 
    Outreach
    Local area

    The FedCap Group

    New York, NY
    3 days ago
  •  ...work assigned territory within North American time zone(s). Responsibilities Develop new leads via telephone, email and social media outreach (e.g. Linkedin Sales Navigator) Follow up on inbound leads and qualify them based on pre-defined criteria Research and discover... 
    Outreach
    Contract work
    Work at office
    Local area
    Work from home
    Worldwide
    Home office

    Aviat Networks

    New York, NY
    1 day ago
  •  ...Position Description The organization is seeking a Recruiting Specialist to recruit for “front of building” roles including front desk...  ...quality Source candidates through job boards, referrals, community outreach, and other recruiting channels Screen resumes, conduct... 
    Outreach
    Full time
    Work experience placement
    Monday to Friday
    Flexible hours

    WSFSSH, Inc.

    New York, NY
    1 day ago
  •  ...NY 11237, USA Under the supervision of the Senior Program Manager, the Linkage Specialist will identify and link HIV-positive clients to HIV medical care through the implementation of outreach, brief intervention sessions, graduated disengagement, and follow-up. This... 
    Outreach
    Contract work
    Temporary work
    Second job
    Immediate start
    Flexible hours
    Afternoon shift

    Wyckoff Heights Medical Center

    New York, NY
    3 days ago
  •  ...streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get...  ...to move into secure permanent housing. The Housing Specialist works closely with clients, members of the city contracted... 
    Outreach
    Permanent employment
    Temporary work
    Work at office
    Shift work

    Breaking Ground

    New York, NY
    3 days ago
  • $140k - $185k

     ...Alternative Credit Specialist Location: New York, NY Employment Type: Full-Time Estimated Compensation: $140,000 – $185,000 total annual...  ...role matching Resume and profile optimization Guidance on outreach to investment teams and hiring managers Interview preparation... 
    Outreach
    Full time

    TEEMA Solutions Group

    New York, NY
    2 days ago
  •  ...we invite you to explore this opportunity. Position: Retention Specialist The Retention Specialist for the Career Access Program will...  ...professional development. Career Access program is a community outreach initiative designed to offer vocational rehabilitation services... 
    Outreach
    Full time

    Voa-Gny

    New York, NY
    1 day ago
  • $100k - $120k

     ...their daily customer service workflows. The Role: As a GTM Specialist at PolyAI, you'll be at the forefront of helping us grow by...  ...Collaborate with the sales and marketing teams to develop targeted outreach and lead generation campaigns. Present PolyAI's... 
    Outreach
    Work from home
    Flexible hours

    PolyAI

    New York, NY
    13 days ago
  •  ...quickly and compassionately. We’re hiring a Patient Enrollment Specialist who is warm, organized, and proactive with follow-ups. This...  ...to schedule their first appointment Handle a steady volume of outreach each day Follow up consistently and document touchpoints Explain... 
    Outreach
    Weekend work
    Day shift
    Afternoon shift

    Nabi

    New York, NY
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Outreach Specialist. Be the first to apply!