Customer Service Representative

We are seeking an experienced, compassionate, and highly organized Lead Customer Service Representative to join our fast‑paced veterinary hospital. This role is ideal for someone who thrives in a busy environment, enjoys helping clients and pets, and is skilled at guiding a team to deliver outstanding customer service. Key Responsibilities Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication. Manage appointment scheduling, check‑ins, and check‑outs efficiently. Oversee client billing, payment processing, estimates, and invoice accuracy. Coordinate communication between clients, technicians, and doctors. Maintain reception area cleanliness, organization, and professional appearance. Assist with hospital communications, inventory coordination, and administrative tasks as needed. Handle escalated client concerns with professionalism and empathy. Qualifications Knowledge of veterinary terminology, services, and appointment types. Strong multitasking abilities in a high‑volume environment. Excellent verbal and written communication skills. Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark, etc.). Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations. What We Offer Competitive pay based on experience Health, dental, and vision benefits Paid time off and holiday pay Opportunities for professional growth and continuing education Supportive team culture focused on collaboration and high‑quality care Compensation $18-$22/hr based on experience At AmeriVet, we’re committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Tailored development programs, mentorship, and career pathing help you achieve your unique goals. Additionally, competitive pay, performance bonuses, 401(k) matching, and student loan assistance foster your financial well‑being. Health, dental, vision, life insurance, and mental health resources support your overall well‑being. Generous paid time off and holidays ensure your personal time matters. We cultivate a supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any benefits listed above apply to full‑time employees. #J-18808-Ljbffr