ServiceNow Technical Architect

Role Descriptions: We are looking for a senior ServiceNow Platform Architect to own the platform end-to-end,




drive architectural strategy, and deliver scalable, secure, and business-aligned solutions.




This role requires deep expertise in HRSD, ITSM, portal technologies, and integrations,




along with strong stakeholder engagement at leadership levels.




Key Responsibilities




Platform Ownership: Own the ServiceNow platform strategy, architecture, governance, and roadmap.




Solution Architecture: Lead architecture across HRSD and ITSM, including Employee Center / Service Portal / UI Builder.




Integration Leadership: Design and govern enterprise integrations (REST/SOAP, IntegrationHub, MID Server).




Stakeholder Engagement: Act as a trusted advisor to business leaders and CXOs.




Governance & Quality: Define standards, best practices, and ensure performance and security.




Team Leadership: Mentor architects and developers; drive technical excellence.




Core Expertise




ITSM (Incident, Problem, Change, Request)




HRSD (Case Management, Lifecycle Events, Employee Center)




Service Portal / UI Builder




CMDB, CSDM




Flow Designer, JavaScript scripting, ACLs, performance tuning




Integration: REST/SOAP APIs, IntegrationHub, MID Server, SSO, LDAP, OAuth




Mandatory Certifications




CTA (Certified Technical Architect) MUST HAVE




CIS-HRSD (Certified Implementation Specialist HRSD) MUST HAVE




Leadership Expectations




Proven end-to-end platform ownership




Strong enterprise architecture mindset




Excellent communication and stakeholder management




Ability to drive strategic decisions and roadmap planning




Success Measures




Scalable and stable platform architecture




High stakeholder satisfaction




Strong governance with minimal technical debt




Successful delivery of HRSD & ITSM transformation