Manager Residential Operations

Job Summary The primary responsibility is to lead the team that delivers person-centered care and services to those we support in a residential setting, fulfilling our purpose: “We believe the world shines brighter when people with developmental disabilities achieve their full potential.” Essential Duties Align passion and talents of others, creating a culture where teams and individuals thrive. Partner with operational leaders, human resources, quality, and nursing. Hire, welcome, onboard, and mentor new colleagues. Facilitate regular meetings and provide necessary training to assure support, quality, and compliance expectations for individuals we support. Develop schedules for program DSPs and Lead DSPs. Identify ways to remove barriers and achieve high levels of engagement. Show recognition and appreciation for staff efforts. Identify additional training and development needs as part of Quarterly Connections and coaching in the moment for performance. Serve as resource for any DSP, Lead DSP, persons we support, or parents & guardians in the home when local home efforts do not resolve a topic. Demonstrate positive leadership behaviors, leading by example to develop individuals, empower teams, and promote collaboration. Engage in admissions of individuals, completing Person Focused Worksheet (PFW), individual support plans (ISP/PSP), and other required procedures and documentation. Complete required Medicaid redeterminations and renewal submissions. Influence the program with a focus on budget and metrics to grow residential services and achieve balanced scorecard results, maintaining collaborative partnerships with colleagues, leadership, PWS, and parents & guardians. Ensure standard AbleLight operating procedures and related state/local regulations are implemented consistently across homes in your area of accountability. Manage facilities and property through regular home inspections and vehicle maintenance. Complete all individual training and development and manage training compliance of direct reports required by local, state, federal, and AbleLight policies and procedures. Recommend quality and process improvements for employees and those served to enhance standard operating practices. Ensure timely, comprehensive, and objective documentation personally and for direct reports, reviewing entries into health information technology and human resource technology. Track, monitor, and update Individual Support Plans (ISP/PSP) in collaboration with persons supported, parents & guardians, external clinical or local/state representatives and providers, internal nursing and quality partners, and operational leadership. Responsible for Parent/Guardian communication and documentation. Deliver person-centered care and services to those we serve. Minimum Job Qualifications Education: High school diploma or GED required. Bachelor’s degree preferred, or equivalent four years of relevant IDD experience (may vary by state). Experience: Four years of supervisory or case management experience (may vary by state); two to three years of previous leadership experience; two to three years of IDD experience. Travel/Flexibility Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve. Knowledge, Skill, and Ability For Success In The Role Knowledge – serving others, giving & receiving feedback, holding self & others accountable. Skills – collaboration, listening, conflict resolution, and leveraging technology. Ability – continuous improvement of self and processes. Our Values – The “Way” We Work Mission First: Supporting others to flourish with full energy, commitment, and focus. One AbleLight: ONE TEAM working together to advance quality, valuing collaboration, accountability, transparency, and courage. Christian Love: Guided by Christian Faith, welcoming and loving every person, acting with empathy, grace, dignity, and patience. #J-18808-Ljbffr AbleLight