Human Resources Manager

Human Resources Manager

Reporting the Director of People + Culture, the HR Manager is responsible for all core functions of Human Resources (HR) creating an exceptional employee experience. They provide management, oversight and hands-on HR support on a day-to-day basis for all parts of the business in both English and Spanish. The HR Manager is responsible for recruiting, onboarding and orientation, personnel record management, benefits administration, accommodations, leave and benefit administration, occupational safety, compliance, learning and development, staff relations and off-boarding procedures. This role also serves as the Safety Lead for all occupational safety programs, initiatives and compliance. Working on-site at multiple assigned business locations, the Bilingual HR Manager helps ensure a consistent, responsive, and welcoming People + Culture presence that reflects the organizations Mission, Vision, and Core Values of Love, Passion, and Integrity.

Accountabilities

• Responsible for all core HR functions including onboarding and orientation, personnel record management, benefits administration, accommodations, leave and benefit administration, occupational safety, compliance, staff relations and off-boarding procedures.
• Provides on-site support to staff and managers across all locations, responding to questions and connecting staff with resources related but not limited to policy guidance, benefits enrollment, payroll questions, BRFOB questions, and external resources for personal challenges.
• Responsible for responding to and triaging workplace concerns including employee relation matters, safety concerns, or personnel challenges affecting work, ensuring timely follow up and resolution in collaboration with the People + Culture Team.
• Supports recruitment and hiring processes including job postings, candidate coordination, interview scheduling, interviewing, and assisting managers throughout the hiring process.
• Supports learning and development initiatives, facilitating trainings, coaching managers on staff development, and advancing company learning initiatives.
• Supports onboarding and orientation process to ensure new staff are welcomed, prepared, and connected to the organizations Mission, Vision, and Core Values.
• Hires, trains, manages, and develops department staff (1-2 direct reports).
• Responsible for data and information management related to HR systems, personal records, and compliance while ensuring a high level of confidentiality and attention to detail.
• Responsible for providing guidance and coaching to staff and managers related to workplace communication, feedback, and navigating challenging conversations.
• Supports managers and staff by serving as a resource and sounding board while helping build skills and confidence to address workplace challenges and maintain positive working relationships.
• Assists with implementing People + Culture projects and initiatives on-site at all locations.
• Supports special projects and events including Community Update communications, annual staff gifts, staff appreciation events, field trips, open enrollment, job fairs, staff surveys and staff programing or campaigns.
• Facilitates People + Culture training and presentations.
• Provides support to ensure staff communications and materials are accurately translated to Spanish.

Success In This Role

• Committed to the organizations mission to Creating Community Through Food ® and values of Lead with Love, Pursue with Passion, and Act with Integrity.
• Genuinely finds interest in learning about and sharing Good Food.
• Able to work independently; possesses effective prioritization and time management skills.
• Demonstrated ability to follow directions and procedures and accurately completes assigned tasks in a timely manner.
• Approaches new situations and people with openness, curiosity and humility; treats others with dignity and respect.
• Thrives in a fast-paced, dynamic environment with shifting priorities.
• Energetic, works with a sense of urgency and adapts to the needs of the business.
• Embraces change and proposes more effective ways of working.
• Ability to communicate in a concise, clear and productive manner; seeks to understand others through active listening.
• Ability to effectively collaborate with others to complete tasks and achieve shared goals.
• Ability to fulfill the physical requirements of the role with or without accommodations.
• Ability to work a flexible schedule including evenings, weekends, and holidays, as needed.
• Committed to punctuality and exemplary attendance.

Qualifications

• Committed to organizations Mission to Create Community Through Food and Core Values of Lead with Love, Pursue with Passion and Act with Integrity.
• 5+ years of dedicated experience in human resources, preferably in a multi-unit retail, hospitality, food, hospitality, manufacturing or warehouse setting.
• 2+ years' experience managing and developing a team
• Fluency in both English and Spanish, written and spoken, required.
• Demonstrated experience supporting and successfully resolving employee relations matters, coaching managers, and navigating workplace challenges with professionalism and discretion.
• Effective conflict resolution skills with a focus on preserving and strengthening relationships.
• Clear and concise written and verbal communication; excellent listener and relationship builder.
• Critical thinker with excellent troubleshooting and data analysis skills; meticulous attention to detail and follow through.
• Demonstrated ability to maintain confidentiality, sound judgment, impeccable discretion, and sensitivity in complex situations.
• Demonstrated ability to research, organize and analyze complex information and situations.
• Demonstrated ability to connect, support and empathize with a diversity of people and perspectives.
• Demonstrated ability to balance the needs of the staff with the needs of the managers and the business.
• Demonstrated project management, documentation, and process building skills. Excellent follow through and documentation skills.
• Demonstrated ability to manage multiple priorities while responding to time-sensitive deadlines and follow-up.
• Ability to travel to all business locations in the Bay Area.
• Proficient in MS Outlook, Word, Excel, and PowerPoint. Demonstrated ability and desire to learn new technologies and ways of working.
• Familiarity with local, state, and federal employment laws and compliance preferred.
• College degree or equivalent experience preferred but not required.
• SHRM, HRCI or similar certification preferred but not required.

Compensation

The starting base salary for this role is $85,000 +, depending on experience.

Location

San Francisco, CA