Bilingual Customer Service Specialist

Job Description The individuals selected for this role will be expected to work at stores within a 25 mile radius of Store #3133 located at 1040 E Army Post Rd., Des Moines, IA 50315. This is a full‑time position with a starting pay of $18/hr or based on relevant experience. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, recommend solutions, resolve concerns, and maintain high quality and visual standards. They are tasked with achieving excellent customer service while consistently meeting store sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The company requires a background check to protect customers, staff, employees, vendors, contractors, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load and unload delivery trucks Assist in making deliveries, as needed Maintain in‑stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted driver’s license Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications Have at least a high school diploma or GED Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint‑related products Have previous work experience operating tinting and mixing equipment Benefits Life: rewards, benefits and the flexibility to enhance health and well‑being Career: opportunities to learn, develop new skills and grow contribution Connection: inclusive team and commitment to broader communities Equal Opportunity Employer Sherwin‑Williams is a proud Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. #J-18808-Ljbffr