Director, Consumer Business Partner

Job Description

Job Description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a strategic, commercially minded, and analytically driven Director, Consumer Business Partner to serve as a trusted financial advisor to Brightspeed’s Consumer leadership team. This role goes beyond traditional FP&A, combining strategic finance, commercial insight, and data-driven decision-making to accelerate subscriber growth, optimize profitability, and drive overall financial performance.

As Brightspeed continues its transformation from legacy copper to fiber-to-the-home (FTTH), this leader will play a critical role in shaping financial strategy, improving unit economics, and identifying opportunities for revenue growth and operational efficiency. Partnering closely with Sales, Marketing, Operations, Analytics, and executive leadership, this role will influence key business decisions across pricing, customer acquisition, cost optimization, and long-term investment priorities.

The position will also oversee end-to-end financial planning and analysis for the Consumer segment, including budgeting, forecasting, variance analysis, monthly close support, and long-range planning.

The ideal candidate brings a strong background in strategic finance, consulting, or investment banking, with the ability to translate complex financial insights into actionable business strategies. This is an opportunity to make a meaningful impact on Brightspeed’s growth and financial performance during a pivotal stage of our transformation.

As Director, Consumer Business Partner, your duties and responsibilities will include:

Strategic Consumer Business Partnership

• Act as the dedicated finance partner for the Consumer business unit, advising on subscriber growth strategies, ARPU optimization, and customer retention initiatives.
• Provide proactive financial insights and decision support to marketing, sales, and operations leadership.
• Lead business case development for pricing, promotions, churn optimization, and new product initiatives.

Financial Planning & Performance Management

• Own forecasting, budgeting, and variance analysis for the Consumer including P&L revenue, subscriber activity, promotional spend, and cost-to-serve 
• Deliver actionable reporting and insights to drive operational efficiency and financial discipline
• Build advanced financial models to evaluate trade-offs across customer acquisition costs, promotional strategies, and retention programs

Fiber Transformation & Market Analytics

• Support leadership in evaluating fiber build ROI, subscriber penetration scenarios, and competitive market dynamics
• Analyze consumer behaviors, regional growth drivers, and customer lifecycle metrics to identify areas for targeted investment
• Partner with analytics teams to measure campaign effectiveness and optimize investment decisions

Cross-Functional Collaboration

• Work closely with product, operations, and marketing teams to align business initiatives with financial objectives
• Collaborate with FP&A consolidation teams to integrate Consumer inputs into enterprise-wide financial outlooks and long-range plans
• Partner with billing, accounting, and BI teams to ensure accurate data integration and reporting consistency

Leadership & Influence

• Present strategic insights and recommendations to Consumer and Finance leadership, shaping both short-term priorities and long-range planning
• Influence stakeholders across finance and non-finance functions, translating complex analytics into clear business implications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Finance, Accounting, Economics, or related field
• 8+ years of progressive FP&A or strategic finance experience, preferably supporting Consumer, SaaS, subscription, or telecom business models
• Deep understanding of subscriber economics, ARPU dynamics, churn, and cost-to-serve metrics
• Advanced Excel and financial modeling expertise; experience with Anaplan, SAP, or similar planning tools
• Exceptional communication and stakeholder management skills with proven ability to influence cross-functional leaders
• Experience managing budgets, forecasts, and performance dashboards in high-growth, fast-paced environments
• Highly analytical, detail-oriented, and proactive in identifying and solving business problems
• Comfortable managing multiple priorities in a dynamic, fast-paced environment
• Proactive attitude, intellectual curiosity, and a team-oriented mindset

BONUS POINTS FOR:

• 5+ years of former Management Consultants or Investment Banking experience
• 7+ years of experience with Strategic Corporate Finance in a large enterprise environment
• Experience in telecom
• Familiarity with operational metrics such as subscriber lifecycle, churn, or cost-per-connection
• MBA / CFA / CPA designation

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging  are at the center of our grounding belief in Being Real . 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact View email address on ziprecruiter.com to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice