Support Engineer
Virtual Vocations Inc
To enhance the effectiveness of the Support team, the full-time remote Support Engineer will diagnose complex technical issues, build systems for improved troubleshooting, and coach team members on best practices while ensuring well-documented escalations reach the Engineering team. Key responsibilities Diagnose and resolve challenging customer issues by analyzing logs, running database queries, and collaborating with the Support team Develop runbooks, diagnostic scripts, and internal tools to empower the Support team and streamline escalation workflows Provide coaching on technical troubleshooting and create well-scoped tickets for Engineering to address real bugs efficiently Required qualifications 3+ years of experience in technical support, support engineering, SRE, or a similar role with strong diagnostic skills Proficient in using monitoring and observability tools, log analysis, and database queries Experience with issue tracking and engineering workflow tools such as Jira and GitHub Strong written communication skills for clear documentation and effective bug reporting Demonstrated use of AI tools in work processes
Vacancy posted 2 days ago
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