General Manager Mt Charleston Lodge

General Manager Mt Charleston Lodge

About the Organization - Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players. KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

EOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location - Mt Charleston Lodge

Job Description

Category: Operations

Status: Exempt

The General Manager of Mt. Charleston Lodge has the rare opportunity to help shape and lead a one-of-a-kind destination from its earliest days, having the opportunity to blend hospitality, nature, design, and community into an unforgettable mountain retreat. The GM will lead the pre-opening, launch, and ongoing operations of a distinctive mountain lodge experience. This role is responsible for translating vision into reality by shaping culture, operations, guest experience, and financial performance, while maintaining a boutique, personalized feel. The General Manager will be a highly visible leader who combines operational rigor with creativity, warmth, and an ownership mindset. This position partners closely with ownership, executive leadership, and development teams during pre-opening and continues as the senior on-site leader post-opening.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Voluntary life insurance
• Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location

This is a full-time, on-site position based at the Mt. Charleston Lodge. Candidates must be able to reliably commute or be prepared to relocate prior to their start date. Regular local travel between business units and properties is required.

Responsibilities

• Pre-Opening & Development
• Partner with ownership, executive team, general contractor, and architect throughout design development and construction
• Assist with final layout, flow, and functionality of spaces to support operations and guest experience
• Develop non-construction operational plans, opening budgets, and pre-opening timelines
• Lead all pre-opening initiatives, including recruitment, onboarding, training programs, and SOP development
• Support selection of external partners, including participation in marketing agency selection
• Team & Culture
• Recruit, develop, and retain a high-performing, service-driven hospitality team
• Build a culture rooted in ownership, accountability, personality, and genuine hospitality
• Establish clear leadership expectations, performance standards, and communication rhythms
• Serve as a coach and culture carrier, setting the tone through presence and example
• Guest Experience & Programming
• Curate a distinctive, experience-driven stay from arrival through departure
• Bring the Lodge to life through thoughtful details, moments, and storytelling
• Collaborate on food & beverage concepts, seasonal offerings, and on-property programming
• Ensure service delivery feels elevated, personal, and aligned with the Lodge's brand identity
• Operations & Performance
• Oversee day-to-day operations across: Food & Beverage, Private events, Property and overall guest experience, Gaming (minimal), Retail, Cabins and accommodations
• Drive financial performance through revenue optimization, expense control, and forecasting
• Maintain operational excellence while preserving a boutique, personalized atmosphere
• Ensure compliance with all local, state, and regulatory requirements
• Monitor KPIs and lead continuous improvement initiatives across departments

Skills / Experience

• Proven General Manager or senior leadership experience in hospitality, boutique hotels, lodges, or lifestyle F&B environments
• Strong pre-opening experience preferred
• Demonstrated ability to lead diverse operations and multi-revenue-stream properties
• Financial acumen with experience managing budgets, P&Ls, and forecasting
• Highly relational leadership style with a hands-on, guest-forward mindset
• Comfortable working in an entrepreneurial, build-as-we-go environment
• Passion for creating experiences, developing people, and building something special from the ground up

Physical Requirements

• Ability to stand and walk for extended periods of time throughout the casino and property
• Must be able to move throughout all areas of the property, including back-of-house and public areas
• Use of standard office equipment such as computers, phones, printers, and radios as needed
• The noise level in the work environment is usually moderate
• Occasionally exposed to outside weather conditions and varying temperature conditions
• Ability to lift, carry, push, or pull up to 25 pounds as necessary

Core Values

• Service - Personalized, warm, and consistent exceptional customer service
• Value - Committed to deliver quality products for affordable prices
• Growth - Promote personal development and professional growth for all team members
• Family - Foster a family-like environment with guests and team members alike
• Passion - Work with passion and enthusiasm every day