Room Service Server - Part Time

Room Service Server - Part Time

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister Hotel is looking for an individual to be a part of our team and continue its iconic legacy. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing:

• Deliver exceptional in-room dining service by accurately presenting, delivering, and setting up food and beverage orders in guest rooms while maintaining The Pfister's luxury hospitality standards.
• Ensure all orders are prepared, transported, and presented with attention to detail, including verifying accuracy, quality, and proper presentation before delivery.
• Provide professional and personalized guest service by responding promptly to requests, answering menu questions, and anticipating guest needs to enhance the overall dining experience.
• Maintain cleanliness and organization of service areas, hallways, trays, carts, and equipment, while adhering to food safety, sanitation, and hotel policies.
• Process guest checks and payments accurately, communicate effectively with kitchen and hotel teams, and assist with room service operations to ensure efficient and seamless service throughout each shift.

Position Requirements:

• High school diploma or equivalent preferred; previous restaurant, hotel, room service, or hospitality experience preferred.
• Ability to provide exceptional guest service with a professional, friendly, and polished demeanor in a luxury hotel environment.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests, team members, and hotel departments.
• Ability to lift and carry food trays, carts, and supplies up to 30-50 pounds and remain on your feet for extended periods throughout the shift.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and varying shifts based on business needs.

What's in it for you:

• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted On-Site Self-Parking
• 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters.
• Health and Benefit packages are available for full-time associates.

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an Equal Opportunity Employer.