Field Service Technician

Field Service TechnicianModern Packaging is excited to welcome a Field Service Technician to our growing Aftermarket team. This is an opportunity to play a key role in supporting our customers and ensuring their equipment performs at its best. We're looking for a motivated technician based in the Boston, MA United States who thrives on solving problems and building customer relationships. If you enjoy hands-on technical work, variety in your day, and the chance to travel while making a real impact for our customers, this could be the perfect fit.Responsibilities:Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical workTroubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator trainingDocument all service activities (installations, commissioning, repairs, and upgrades) in detailed site reportsSupport customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory managementTrain customer personnel during installation, commissioning, and maintenance activitiesSupport the Modern facility in Deer Park, NY and participating in customer Factory Acceptance TestsMaintain flexibility to adapt to diverse work environments and resolve issues quicklyQualifications:Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipmentHigh School Diploma required; Associate's Degree in a related technical field (mechanical or electrical) preferredStrong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectivelyExcellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and managementSelf-motivated and adaptable, able to work independently while maintaining a positive, professional attitudeWillingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)What's in it for you?There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!Base Salary Range: $28.00 – 37.00 an hourPro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.