Bilingual Front Office Clerk, Lead - Legacy Southwest Clinic

Bilingual Front Office Lead

Hey there! Ready to dive into an amazing journey where you turn a first impression into a lifelong positive experience? Join us at Legacy Community Health as our rock star Front Office Team Lead! You'll be the person behind the welcome wagon, and the energy you bring is contagious!

Role Highlights: Be the upbeat voice and smile that sets the tone for our patient's healthcare journey!

Work Environment Benefits: Dive into a supportive team that's all about high-fives and teamwork!

Impact and Growth Opportunities: Be the game-changer in patient-provider relationships and help us deliver top-notch, accessible healthcare!

Team Collaboration Aspects: Team up with awesome colleagues dedicated to making patient visits smooth and enjoyable!

Mission-Driven Elements: Join a mission-oriented crew bent on making waves in community healthcare!

Key Responsibilities:

• Be the phone-call whisperer! Direct incoming calls like a pro!
• Channel your inner welcoming committee by managing client intake and coordinating staff notifications!
• Keep our databases singing with accurate patient info!
• Master the art of appointments and cash handling!
• Kick off the day with opening tasks and seal it with closing procedures, deposits included!
• Keep the clinic lobby looking pristine and welcoming!
• Champion the Performance Improvement Program for an unbeatable patient experience!
• Be the guide for new staff, showing them how to deliver superhero-level patient care!
• Monitor patient flow and be the captain for any necessary staffing adjustments!
• Tame escalated customer service issues like a superhero!
• Jump into special projects and initiatives with gusto!
• Give staff feedback that's both constructive and encouraging!
• Facilitate seamless communication between patients and providers!
• Check provider schedules for any hiccups or glitches!
• Monitor office supply levels and coordinate orders like a supply wizard!
• Foster an environment of effective relationships and stellar teamwork!
• Adhere to safety protocols and rock a safe, secure environment!

Minimum Qualifications:

• A high school diploma or equivalent? Check!
• Bilingual skills? That's a gold star in patient communication!
• Top-notch phone communication skills that charm every caller!
• The ability to juggle multiple tasks like a pro? Perfect!
• Data entry accuracy? Nailed it!
• Tech-savvy when it comes to computers and multi-line phone systems!
• Basic math and filing skills add extra points!
• Decision-making prowess and deadline management? Absolutely essential!

About Legacy Community Health:

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative: We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed: We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators: We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.