Title Clerk

Title Clerk

Primarily responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.

Job duties include:

• Process and re-assign titles for vehicles.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud.
• Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers and regulatory agencies.
• Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Position requirements include:

• High school diploma or GED Previous title experience in dealership environment
• Basic computer skills

Characteristics include:

• Cheerful
• Good interpersonal skills
• Professionalism
• Accuracy Mathematical aptitude
• Self-motivated – able to effectively prioritize tasks and organize schedule
• Ability to read and interpret documents such as sales agreements & tax and title documents
• Good general communication skills

Skills and qualifications include:

• No supervisory responsibility
• Some contact with others, including employees, general public, visitors and Company personnel.
• Purpose of contacts is to provide explanation or interpretation of information.
• May handle confidential information and some complex matters
• Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
• Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed
• Tasks are highly interrelated and simple.
• Work consists of fairly standard procedures and tasks.
• There is no responsibility for budget, revenues and/or expenditures
• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies and practices. Refers unusual problems to supervisor

Physical requirements include:

• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements
• Position requires light physical activity which includes 10% walking, 10% standing, and 80% sitting